Once you submit a ticket, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved. How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view and reply to your ticket updates on both the app and website, so you can easily stay on top of every response.How'll you be notified of our updates?

After you complete the modification, select Confirm to complete your modification.If your collection is automatically listed If you want to update the information of the collection that is automatically listed in our marketplace, you're required to claim the collection first and update the information.The claiming process is similar to the process of listing collection.

Open manage extension setting Enable Developer mode, and select Update to update the OKX wallet extension Toggle on the developer mode to enable the manual update Once the update is completed, you can disable the developer mode and continue to use the OKX wallet extension Find out more OKX wallet-related FAQs here.

You can restake your assets immediately after the update.API domain update Your API domain will change after the system update. The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.

Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page. Scroll down to find 'App details' Select Update and wait for the update to complete. Update the app Restart your device (this step is important). Return to OKX and try passkey verification again.

Upon successful identity verification, your country/region of residence will be updated to your new one.

Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection

Turn promotional notifications on/off if you’d rather not receive marketing updates. Customize price alerts by selecting the assets you want to track.

To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches.2. Check your internet connection Connectivity issues can prevent apps from loading.

What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added. The component weight (field name: "wgt") returned by "/api/v5/market/index-components" will be updated to the latest weights automatically.6. How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights.

Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.

Modifying information of your collection Updating your collection information on OKX Marketplace is straightforward. Log in to your account, find your listed collection, make the changes, and save. Your updated collection details will reflect instantly for potential buyers to see. For more information, you can always refer to this article to find out more about modifying your collection.

Note: Update to the latest OKX App for an improved withdrawal experience. In the new version, fees are deducted from your overall balance rather than your withdrawal amount. If you remain on an older version, fees will still be taken from your withdrawal total. Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.

Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.