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Why is my deposit locked?
Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on Apr 17, 2026974How do I add OKX widget on my phone?
Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on Aug 15, 2023Updated on Apr 21, 20265,938Why is my accessible balance lower than my funds unavailable for withdrawal?
This value is locked for withdrawal confirmation. USD value (Crypto asset) Accessible balance 0 Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 2: deposit is confirmed and goes to trade. The BTC deposit can be traded but not withdrawn.Published on May 13, 2024Updated on Apr 3, 2026352What is OKX Wallet Auto-Confirm?
your preferred lock time, then toggle the Auto-Confirm feature on.Published on Sep 25, 2025Updated on Mar 23, 2026424What should I do when my Web3 wallet BTC balance is insufficient?
All balance has been locked. Inspect whether there's a pending transaction, and try again after the transaction has been confirmed. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC. Buy Confirmed UTXO New UTXO which is pending Unlocked UTXO Usual scenario: The trading amount exceeds your balance. Other scenarios: The transaction is pending now, the balance hasn't been updated. All balance has been locked. Reduce the transfer amount or add more BTC.Published on Nov 17, 2023Updated on Nov 17, 2025354Pay passkey setup FAQ
Yes, passkeys require a screen lock method, which you can set up as below: Settings > Security > Screen Lock Add PIN/pattern/password Then enable Fingerprint or Face Unlock (depending on your device)How do I troubleshoot my Pay passkey on iOS and Android systems?Published on Dec 18, 2025Updated on Apr 17, 2026How do I enable allowlist? (app)
New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on Aug 14, 2023Updated on Apr 17, 20261,916Travel Rule FAQ
What is the additional information that I will need to provide for deposits locked due to the Travel Rule requirement? When receiving incoming transfers, you should share your Legal name with the originating party and whether you are receiving the transfer from a private wallet or cryptocurrency exchange.3. Will I still be able to receive crypto from transactions without Travel Rule information? Your deposit may be locked till the sender's information is provided.Published on Jul 20, 2023Updated on Feb 5, 2026804How do I find the token unlocks feature?
The token unlocks feature provides a clear and comprehensive timeline of when previously locked or vested tokens become available for trading, transferring, or other uses. Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market.Published on Mar 4, 2025Updated on Sep 10, 202514How do I place a TP/SL with Limit Order?
Take Profit (TP): a TP order is designed to automatically buy or sell a position when the market price reaches a specific target, locking in profits. Stop Loss (SL): an SL order is designed to automatically buy or sell a position when the market price falls to a certain level, limiting potential losses.Why should I use TP/SL with Limit Order?Published on May 31, 2024Updated on Feb 12, 2026281What is the New User Full Rebate Program?
Upon rewards claiming, a lock-up period applies before the reward becomes usable. The lock-up duration will be set out on the Program landing page.6. What is the reward validity and lock-up period for the New User Full Rebate Program? Each reward may carry a lock-up period after it is claimed. During this lock-up period, the reward cannot be used for trading or withdrawn. After the lock-up period ends, rewards become active and can be used within their valid usage period.Published on Mar 16, 2026Updated on Apr 22, 20261New User Bonus Program - Terms and Conditions
If you have not received your reward within 48 hours of completing the task, please contact customer service.Reward Lock-Up Certain rewards may be subject to a lock-up period during which trading or withdrawal is restricted. The lock-up duration, unlock conditions (such as maintaining a minimum account balance for a specified number of days), and any other requirements will be displayed in your reward details within the app.Published on Apr 24, 2024Updated on Apr 20, 2026413How do I verify OKX's ownership and balance of the wallet address?
/VerifyAddress --por_csv_filename=okx_por_20221122.csv Windows: VerifyAddress.exe --por_csv_filename=okx_por_20221122.csv Note: if you are using Mac and encounter "cannot open the tools because the developer can't be verified", please go to System preferences > Security&Privacy > General > Click the lock to make changes > Allow apps downloaded from App Store and identified developers If the verification is passed, the terminal will return "Verify address signature end, all address passed" "VerifyPublished on Sep 26, 2023Updated on Jan 26, 2026998How do I enable allowlist? (web)
In the Address book, you can enable the Allowlist only or enable the New address withdrawal lock at the same time Enable allowlist in your address book Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book. The advanced settings of New address withdrawal lock prevent withdrawals for 24 hours to new allowlist addresses to enhance your account security.Published on Aug 14, 2023Updated on Apr 22, 2026417How do I earn USDG?
USDG doesn’t require staking or locking your funds. As long as your USDG balance is in your account, it will automatically generate yield. OKX Pay are expected to be automatically distributed every Monday, while OKX exchange earnings are settled and automatically distributed every Wednesday. With USDG, you get zero-fee trading, built-in rewards, and flexible utility—all in one stablecoin.Published on Aug 29, 2025Updated on Apr 22, 202636