All
FAQ
Announcements
Product documents
List of DApps that temporarily don't support AA Smart Account
As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to evolve and gain popularity, this list will gradually decrease.Published on Aug 11, 2023Updated on Sep 12, 202583How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on Aug 11, 2023Updated on May 12, 20265,378Pay account FAQ
Swap assets from multiple supported chains into USDC, USDT, or USDG on X Layer for payments.How can I sync or recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple.Published on Apr 28, 2025Updated on Mar 30, 2026547Common scam tactics
Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons. Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 14, 20262,694What is AA Smart Account?
Which DApps currently do not support AA Smart Accounts? Find out more about the DApps which temporarily don't support AA Smart Account.7. Why can’t I create an AA Smart Accounts anymore? Our platform has discontinued the feature for creating new AA Smart Accounts Wallets. As a result, you are no longer able to create a new AA Smart Accounts Wallet. However, this change does not affect existing users. If you previously created an AA Smart Accounts Wallet, you can still import and use it normally.Published on Sep 4, 2023Updated on May 6, 20266,103How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
On the app Open our app, and select Wallet Select More, then select Add accounts in bulk Select Add accounts in bulk to create multiple accounts in a wallet at one time Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add. The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202565What should I do during or after a scam?
Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away. Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.Published on Mar 11, 2024Updated on May 15, 2026758Subaccounts, Account Mode, and API Connections FAQ
Transfers between the main account and subaccounts are made internally by the main account using the transfer page: Select the Crypto you want to send Under Set destination choose My global trading account Set the Withdrawal amount Select Next to proceedAccount modeWhat is account mode in the Global account? Account mode defines which products and markets you can trade, such as Spot and Futures.How do I change account mode in the Global account?Published on Mar 2, 2026Updated on Mar 30, 2026What's the El Salvador account for Brazilian users?
Just select the account you want to use, and the system will switch your trading view accordingly. How to access the El Salvador account feature on the app How to access the El Salvador account feature on the webHow do I transfer funds between accounts? You can move crypto from your Brazil account to your El Salvador account and vice versa. All crypto transfers are supported.Published on Nov 25, 2025Updated on Apr 23, 202615How do I register an account on OKX?
The platform also supports NFT trading across multiple blockchains with zero trading fees and seamless access to leading marketplaces like OpenSea and Magic Eden. With integrated account management, fiat-to-crypto options, and wallet connectivity, we bring everything you need to manage, trade, and grow your crypto portfolio in one place. Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.Published on May 23, 2024Updated on Apr 27, 202627,807How do I verify an individual account?
Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Sep 25, 2023Updated on May 6, 202631,349Why hasn't my withdrawal arrived in the account?
Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account. The number of confirmations can be different according to different chains, and execution time can vary.Published on Aug 22, 2023Updated on May 22, 202620,896How do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on Nov 6, 2024Updated on May 21, 2026101How do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on Nov 6, 2024Updated on May 21, 2026How do I secure my exchange account?
Then log in through our official URL and contact OKX Support with a screenshot. Our security features protect against threats, but it’s essential to stay vigilant. Always ensure you’re on OKX.com before entering sensitive info, and avoid clicking login links in emails or SMS. The process of setting up these measures starts at sign-up. If you don’t already have an account, you can visit the sign-up page or follow the instructions below.Published on Jun 12, 2024Updated on May 22, 20261,343