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What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 29, 2026768How do I secure my account after detecting unusual activity?
You can turn off or change your authenticator app at any time.Published on Mar 21, 2025Updated on May 29, 202634How to fix passkey error 50162 on Android devices
Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.Published on Dec 8, 2025Updated on May 29, 20263,204How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make...Published on Nov 5, 2024Updated on May 29, 202613How do I change my email?
section Select Change email address Select Send code in both the New email authentication and Current email authentication fields.Published on Sep 6, 2023Updated on May 29, 20264,192How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on Jun 5, 202681Will the token balance change without any on-chain activity?
Is it possible for token balance to change without any on-chain activity? Yes, as the tokens you hold belong to a special type of token on the chain, and their balance will change dynamically. Currently, there are several reasons for the changes, as below: Algorithmic stablecoins, liquidity adjustments, and balance fluctuations. For dividend-paying tokens, the token balance is adjusted according to the dividend ratio at fixed intervals. There may be other irregularities.Published on Sep 22, 2023Updated on May 29, 20261,416How do I change my authenticator app?
Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change.Published on Sep 11, 2023Updated on May 29, 20264,424How do I change my phone number?
during the authentication setup.Published on Sep 7, 2023Updated on Jun 2, 202614,759How do I change my login password?
If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on Aug 22, 2023Updated on Jun 5, 202619,720How to fix Pay passkey error on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on May 29, 202646Pay Passkey FAQ
Can I reset Pay Passkey for multiple chains during the process? Currently, you can only reset one chain at a time due to technical constraints.15. Why does my Pay Passkey still not work even after resetting it on Android? If the issue persists after resetting your Pay Passkey, it may be caused by an outdated version of Google Play Services, which is required to handle passkey and credential functions on Android devices. Solution: Open the Google Play Store. Search for Google Play Services.Published on Apr 28, 2025Updated on May 29, 2026193How do I link an authenticator app?
(Optional) For enhanced security, you may disabling cloud sync on your authenticator app Note: make sure to securely store your setup key during setup. If you change or lose your phone, you may not be able to log in without it. For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.Published on Aug 29, 2023Updated on May 29, 202616,463How do I change and reset my chart layout?
This option is useful if you've made significant changes and want to start fresh, or if you're troubleshooting an issue with the interface.Published on Nov 27, 2024Updated on May 29, 202619How do I access my rewards on Pay?
Rewards are calculated daily based on your minimum eligible balance during the previous day (ends at 11:59 PM UTC), using the following formula: Daily reward = Minimum eligible balance × (APR / 365) The minimum eligible balance refers to the lowest balance recorded in the previous 24 hours. Example 1: New deposit Assume the rewards rate is 5% APR.Published on Apr 28, 2025Updated on Apr 17, 202659