A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".

If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket. Note that there's no guarantee that we can recover your crypto if it's lost, so always double-check that you're sending the right amount to the right address and network. For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through.

Causes The deposit address isn't associated with the OKX platform: Due to user operational errors, these issues can't be addressed temporarily. Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly...

Not always. For passkeys, Google must be the default Autofill service.How can I enable Google Password Manager for passkeys? Go to Settings > Autofill service (you can also search for “Autofill”) Select Google as the default service Confirm any promptsI don’t see the passkey popup when signing up. What should I do?

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

Important: Always verify the deposit address and network before sending. On-chain transfers cannot be reversed if sent to the wrong address or network.FAQs Are internal transfers between OKX Pay and Funding balance free? Yes. No fees apply to transfers between OKX Pay and your Funding balance. Which assets are supported? USDG, USDT, and USDC on X Layer. Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets.

When someone sends you USDC, USDG or USDT, you'll get an instant push notification from the OKX app, letting you know the funds are on their way. If the sender shares a payment link via SMS or email, clicking the link will take you directly to our app download page (if you don’t have it yet), allowing you to access your funds. Note: Before you can claim or use the funds, you must complete identity verification.

Once you've added the crypto network, select Send, paste the address you just copied, and Next to enter your password to complete the process of retrieving the assets Select send to paste the address you just copied Note: When you send crypto from the MetaMask wallet, ensure you have sufficient crypto for the corresponding network as a transaction fee. For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee.

The risk of being on the wrong side of investigations or facing potential consequences is minimized. With Self-Trade Prevention, you maintain your reputation as a credible trader, mitigating any concerns related to self-trading. Preserve market data integrity: the Self-Trade Prevention feature helps to uphold the integrity of market data. By reducing inadvertent self-trades, we guarantee accurate price discovery and reliable supply and demand data.

Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.

The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.

This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more. Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here.

Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered. Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.

To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares. If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet?

If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything? Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.