All
FAQ
Announcements
Product documents
How to report BTC and cryptocurrencies on your income tax return?
The applicable rates are progressive, based on the profit obtained: Up to R$5 million: 15% From R$5 million to R$10 million: 17.5% From R$10 million to R$30 million: 20% Above R$30 million: 22.5% The tax payment must be made by the last business day of the following month after the transaction that generated the gain, using a Federal Revenue Collection Document (DARF) under revenue code 4600.Conversion of Values and Documentation For filing purposes, transaction values must be converted to BrazilianPublished on Feb 28, 2025Updated on Nov 17, 2025111How do I deposit BRL with Pix transfer?
The minimum deposit amount for BRL Pix transfer is R$5. Any deposits below R$5 will be rejected and returned to your bank account.FAQ1. What happens if I deposit BRL from an account with a different CPF number or name? Your deposit will be rejected and returned back to the bank account.2. What happens if I deposit an amount of BRL that exceeds the maximum limit? Your deposit will be rejected due to exceeding the maximum allowed amount.3. What happens if I deposit BRL using TED or DOC?Published on Nov 20, 2023Updated on May 8, 2026103How do I withdraw BRL with Pix transfer?
The minimum withdrawal amount for BRL Pix transfers is R$5.How do I add a BRL withdrawal bank account?Published on Nov 27, 2023Updated on May 8, 2026199Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on Apr 24, 2026981How do I migrate my email address or phone number to another account? (web)
Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration, Account A will be closed and account B will remain as the primary account. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.Published on Aug 22, 2023Updated on May 13, 2026393How do I make a deposit? (app)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn’t support deposits of certain networks, such as USDT on the BSC network. Please deposit only cryptos supported by OKX.Published on Aug 22, 2023Updated on May 13, 2026151,796How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks.Published on Aug 13, 2023Updated on May 13, 20267,799X Stake FAQ
For example, only users A and B participated in the event: User A staked 1,000 USDT with a bonus multiplier of 1.5x. Weighted staked amount: 1,000 × 1.5 = 1,500 USDT; User B staked 1,500 USDT with a bonus multiplier of 1.0x. Weighted staked amount: 1,500 × 1.0 = 1,500 USDT; Since both users have the same weighted staked amount, they each receive 50% of the reward pool.Published on May 12, 2026Updated on May 12, 2026World Cup VIP Exclusive Gift Set FAQ
Delivery times may vary depending on merchandise production schedules and logistics conditions.FAQHow do I choose the size of my merch t-shirt? You may refer to the table below as a guide to selecting your t-shirt size:How do I claim my gift set ? You may submit your shipping information via the designated event page under My Rewards > Merch. Please follow the instructions provided therein to ensure timely shipment.How do I track the delivery of this merch?Published on Dec 19, 2025Updated on Apr 24, 2026318How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202529What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on Apr 10, 2025Updated on Mar 16, 2026620Why hasn't my withdrawal arrived in the account?
Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B. You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure.Published on Aug 22, 2023Updated on Apr 27, 202620,842What limits are there for spot copy trading?
BICO-USDT, ZRX-USDT, ORBS-USDT, BADGER-USDT, API3-USDT, AIDOGE-USDT, LOOKS-USDT, RSR-USDT, RVN-USDT, SLP-USDT, WOO-USDT, BAT-USDT, ELF-USDT, RACA-USDT, CVC-USDT, VRA-USDT, WAXP-USDT, NFT-USDT, JOE-USDT, ALPHA-USDT, SWEAT-USDT, ID-USDT, GODS-USDT, BAL-USDT, USTC-USDT, CTC-USDT, AUCTION-USDT, FXS-USDT, ILV-USDT, FLR-USDT, ASTR-USDT, RON-USDT, ACH-USDT, SNT-USDT, VELO-USDT, ENJ-USDT, RIO-USDT, CFG-USDT, PHA-USDT, KDA-USDT, ACE-USDT, RSS3-USDT, METIS-USDT, VELODROME-USDT, CELR-USDT, ELON-USDT, RPL-USDT, T-USDTPublished on Oct 30, 2023Updated on Mar 10, 2026127How do I unlock my deposit when the Travel Rule additional verification is required?
channel name in the Exchange platform field Select I'm the sender checkbox and your legal name will auto-display in the First name and Last name field, then select Submit Fill in all the necessary sender's information Under certain circumstances, you're required to select your country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked Once your deposit is unlocked, you can convert it into your desired cryptocurrencies3. b)Published on Apr 29, 2024Updated on Apr 17, 2026200What attestation do we need to agree to when verifying as an institutional customer?
Applicant has read, understands, and agrees to be bound by OKX’s Terms of Service (hereinafter the “Terms”), and any modification or amendment thereto for as long as it uses the Services (as defined in the Terms); B. any information and/or documentation provided in connection with its application to open or maintain an account or subaccount on OKX (collectively, the “Application Documentation”) by Applicant previously or herewith is true, accurate, correct, and complete; C. any Application DocumentationPublished on Feb 5, 2024Updated on Oct 8, 2025132