When logging into the same Pay account across devices: Unable to log into their old cloud account to sync Passkey. Unable to use the old device to sync Passkey. You then can select Device Unavailable option to initiate a Passkey reset through customer support. If you've lost your old device and you're unable to complete verification, you can submit a support ticket to request a reset.7. What's a Pay Passkey reset?

You'll need to reset your passkey if your old device is lost or you accidentally delete the passkey.4. What if I lose my passkey? If only one passkey remains, you won't be able to delete it. In this case, you must reset your Exchange passkey first. Once reset, you'll receive an email link to set up a new passkey for your DEX trading wallet. The old one will automatically become invalid. Make sure your registered email is active and able to receive emails.5.

A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?

When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.

We'd love to hear about your experience and suggestions for using OKX wallet. You can contact us in the following ways: Select Menu > Support > FAQs for help. If FAQ can't solve your problem, select Chat with OKX Chatbot for support. Give feedback via the community of Discord.13. Why is the withdrawal fee asset different between the Exchange and Web3 Wallet? The withdrawal fee may differ because the Exchange and Web3 Wallet use different transaction mechanisms.

The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.

Users under 18 years old are not eligible to register an exchange account and therefore can't use the Wallet Connect feature.

Under 18 Years Old The document you submitted does not meet the platform’s requirements. The system has detected that you do not meet the minimum age requirement. You may reach out to us via OKX Assistant once you have reached the age requirement to complete your identity verification.

Open menu page Select Import wallet > Keyless wallet restoration Restore your keyless wallet by importing the wallet Enable Face ID to unlock wallet or make transactions Enter your Password and select Confirm Select Scan to restore / Restore from cloud backup to restore it Note: if your old device is unavailable or the private key share on your device is compromised, you can restore your wallet through a cloud backup.

Deposits made to the old SEPA account after the update will be automatically rejected and refunded.Open Orders Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.Earn products Any active Earn products will be automatically redeemed before the system update.

You'll then need to log in to OKX on your old device and enter the verification code.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.

Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks. For example, certain token deposits via specific networks may not be supported on OKX.

Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device. Check carrier status: Visit your mobile carrier’s official website or app to confirm whether the message was successfully delivered. Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again.

Users must be at least 18 years old and have full legal capacity.When acting on behalf of a business, users must have valid authorization and ensure the entity is lawfully registered. Access to Web3 services isn't available in sanctioned or restricted regions, and we reserve the right to restrict or terminate access in certain jurisdictions.5. Is KYC (identity verification) required to use our Web3 Wallet?

You can change your wallet password by verifying your old password. Follow these steps: OKX Wallet, select Menu > Wallet Password > Change Password. Note: To change your wallet password, the current Authentication Method must be in Password. If it isn't, go to Authentication Method, switch to Password, complete Biometric verification, then go back and select Change Password If you've forgotten your wallet password, you'll need to reset it by re-importing your seed phrase or private key.