What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?

Why does the Pay passkey error happen? Passkey error on Android devices occurs when Google Play Services fails to process passkey authentication for OKX Pay or OKX Card. This prevents your device from completing certain verification or authorization actions. You can usually resolve the issue by updating Google Play Services or deleting the damaged Pay passkey stored in your Google Password Manager.How to fix Pay passkey error? We recommend two solutions.

Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process. Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.

In this case, try reinstalling that browser and ensure you've backed up your wallet (seed phrase or private key). If reinstalling the browser doesn't resolve the issue, try reconnecting to your network and re-syncing your device time, as this may be causing the error. If the issue persists, please reach out to OKX Assistance for further assistance.

OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © OKX. All rights reserved.

to view the option of Back up walletImport an existing wallet You can enter your seed phrase or private key to import an existing wallet.

This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result.What's "50119 API key doesn't exist" error? This error usually occurs when your account’s domain doesn’t match your region. For EEA users, please change your API request domain name to eea.okx.com instead of www.okx.com.

OKX expressly disclaims any and all responsibility and liability for any technical, pictorial, typographical, editorial or other error or omission in this Campaign or the Campaign Terms. In order to comply with local regulations, certain features may not be available in your region.

Simply go to OKX Wallet, select Manage and Back up wallet. Select ▼ to back up your AA Smart Account Select Manage > Back up Wallet to back up your AA Smart AccountSeed Phrase Wallet Select this option if your AA Smart Account is created under the seed phrase wallet. You can select the wallet that stored your AA Smart Account and write down your seed phrase separately to back up your Smart Account. Select Done after you've written your seed phrase.

Learn how to back up your wallet's private key here. Once wallet release is complete, continue on the web to transfer your funds.How do I set up the transfer tool on my web browser?Before you begin To transfer your funds, you must first configure the transfer tool in your web browser.