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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026FAQ434Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 12 Feb 2026FAQ218How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 2026FAQ7,036OKX to take Snowball, Snowball HODL, Seagull, Dip Sniper, and Peak Sniper offline
On December 27, 2024, OKX will be taking the following products offline: Snowball Snowball HODL Seagull Dip Sniper Peak Sniper At that time, new subscriptions will no longer be supported for these products. For Snowball, Snowball HODL, and Seagull users If you have orders with terms that last beyond December 27, 2024, they will remain in place until their term ends. You will still be able to view your order details under Earn on your Assets page.Published on 17 Dec 2024Updated on 17 Nov 2025AnnouncementsHow do I place a TP/SL with Limit Order?
What's Take Profit (TP) and Stop Loss (SL)? Take Profit (TP) and Stop Loss (SL) are parts of One-Cancels-the-Other (OCO) order. OCO order is a pair of orders that are set simultaneously. If one order is triggered and executed, the other order is automatically canceled. This strategy allows traders to manage their trades more effectively by combining both a TP and an SL order.Published on 31 May 2024Updated on 12 Feb 2026FAQ282How do I verify my identity with Singpass?
: you'll be placed under review by us, and it'll take up 24 hours for it to complete.Published on 13 Sept 2024Updated on 9 Feb 2026FAQ5OKX - The 1st ever digital asset exchange to list GNX
please take note of the following go-live schedules: GNX deposit and spot trading - 11:00 Dec 18, 2017 (Hong Kong Time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 17, 2017Published on 17 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX - The 1st ever digital asset exchange to list PRO
please take note of the following go-live schedules: PRO deposit and spot trading - 11:00 Dec 9, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 8, 2017Published on 8 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX Launches ELF
Dear Valued Customers, We are launching ælf(ELF) soon, please take note of the following go-live schedules: 1. ELF deposit - 10:00 Dec 21, 2017 (Hong Kong Time) 2. ELF spot trading - 11:00 Dec 21, 2017 (Hong Kong Time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 21, 2017Published on 21 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX Launches MANA
Dear Valued Customers, We are launching Decentraland(MANA) soon, please take note of the following go-live schedules: 1. MANA deposit and MANA spot trading - 16:00 Dec 13, 2017 (Beijing time) 2. MANA withdrawal - 16:00 Dec 20, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services.Published on 13 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX Launches ITC
Dear Valued Customers, We are launching ITC soon, please take note of the following go-live schedules: 1. ITC deposit and spot trading - 10:00 Dec 6, 2017 (Beijing time) 2. ITC withdrawal - 16:00 Dec 13, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 5, 2017Published on 5 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX Launches ACT
Dear Valued Customers, We are launching ACT soon, please take note of the following go-live schedules: 1. ACT deposit - 19:00 Nov 30, 2017 (Beijing time) 2. ACT spot trading - 16:00 Dec 1, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX November 30, 2017Published on 30 Nov 2017Updated on 17 Nov 2025AnnouncementsOKX Launches BTM, ARK
Dear Valued Customers, We are launching Bytom(BTM), Ark(ARK) soon, please take note of the following go-live schedules: 1. BTM, ARK deposit and spot trading - 16:00 Dec 20, 2017 (Hong Kong Time) 2. BTM, ARK withdrawal - Dec 22, 2017 (Hong Kong Time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services.Published on 20 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX - The 1st ever digital asset exchange to list CMT
please take note of the following go-live schedules: 1. CMT deposit - 19:00 Dec 5, 2017 (Beijing time) 2. CMT spot trading - 20:00 Dec 5, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 5, 2017Published on 5 Dec 2017Updated on 17 Nov 2025AnnouncementsOKX Launches PAY, DGD, GNT
Dear Valued Customers, We are launching PAY, DGD, GNT soon, please take note of the following go-live schedules: 1. PAY, DGD, GNT deposit - 16:00 Dec 1, 2017 (Beijing time) 2. PAY, DGD, GNT spot trading - 20:00 Dec 1, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 1, 2017Published on 1 Dec 2017Updated on 17 Nov 2025Announcements