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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,929How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 May 202631,297How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512Self-Managed Super Fund (SMSF) FAQ
There may be very limited exceptions, but we're not able to advise on whether these apply in your situation. We strongly recommend speaking with an SMSF accountant or adviser before attempting any crypto transfer into your fund. This is general information only and not legal or financial advice.5. How should crypto be valued in an SMSF? We're not able to provide advice on how to value crypto for SMSF purposes.Published on 2 July 2025Updated on 3 Dec 2025McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513What types of partnerships does OKX have?
and select Submit your Drop Select Submit your Drop to submit your Drop application Fill in all the required information and select Submit to complete your application Due to the high volume of submissions, we regret that we're unable to respond to every submission. If your project meets our criteria, a team member will reach out directly. We appreciate your interest in OKX Drops!OKX Market Forced Royalty Contract 1. What is OKX Market Forced Royalty Contract?Published on 18 June 2024Updated on 9 Feb 2026129Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals.Published on 19 Apr 2024Updated on 30 Apr 202618How do I open an SMSF account on OKX?
Once all required documentation is provided, onboarding is typically completed within 1–3 business days. This does not include transfer of funds to exchange from SMSF bank account.11. Does my SMSF need a bank account before applying? Yes, a valid SMSF bank account is required before onboarding to receive and verify deposits.12. Do all SMSF trustees need to complete ID verification?Published on 2 July 2025Updated on 3 Dec 2025My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 1 Aug 2024Updated on 11 May 20268How do I withdraw my coins using Unstoppable Domains on OKX?
Now, due to our partnership with Unstoppable Domains, we're bringing our users human-readable wallet addresses, leading to a seamless crypto transfer and withdrawal experience. This integration will also greatly mitigate the risk of losing funds due to human errors. How can I withdraw my coin using Unstoppable Domains on OKX? Purchase your own domain: Visit Unstoppable Domains and sign up for a new account.Published on 26 Mar 2024Updated on 12 Sept 202555My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20262,104Managing RFQs on the RFQ board
To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this? The window that pops up where you can submit quotes will include the most recent prices from the order book.Published on 30 June 2022Updated on 10 Sept 202518How do I manage my P2P settings?
While we're doing our best to verify them, sometimes you may encounter malicious people. They try to impersonate our customer support agents to get your sensitive info, such as passwords or verification codes. There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls.Published on 22 Aug 2023Updated on 17 Mar 20262,533How can the OKX NFT Marketplace keep your NFT investments secured?
With stringent verification processes, multichain integration, cutting-edge security protocols, and the assurance of verified listings, we're committed to reducing the stress of falling for scams in the NFT space. By choosing OKX, users can confidently explore the world of NFTs while keeping their investments secure and authentic.Published on 10 Nov 2023Updated on 12 Sept 202520What's a dusting attack?
The accumulation of crypto dust is a common occurrence; most of the time, it’s nothing to worry about. Crypto exchanges help alleviate the issue associated with crypto dust by allowing users to swap their dust for governance tokens. This encourages users to make more transactions, which results in the exchange benefitting from the related fees. Meanwhile, users can get rid of the dust in their wallets.Published on 4 Oct 2024Updated on 3 Mar 202614