Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.

Please note that access also depends on the device and country supported by Apple Pay, and may differ from your verified country of residence with us. Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.

What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?

Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

You'll be asked to verify this password again when restoring your wallet. For better security, we recommend using a strong, complex password. One Apple ID, Google account or Huawei ID will use one backup password. You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet?

This is due to some banks recognizing this payment as cash advance. Please check with your bank for further details.4. Why am I receiving an error when adding a debit or credit card? If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance.

Note: Apple Pay, Google Pay, debit/credit cards, and PayPal are not supported for trigger orders.Can I use trigger order on both web and app? Trigger orders are only available on the app. This feature isn't supported on the web.Placing a trigger orderHow do I place a trigger buy/sell order? Follow the steps below to place a trigger buy order. Go to Menu > select Buy or Sell under trade section. Choose your preferred assets Select the order type dropdown and choose Trigger order.

Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller. We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet).

Please refer to our deposit guides below: Cash deposit How do I deposit AUD with bank transfer? Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly.

You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.

You can complete a cash deposit from your bank account to your OKX account using Visa and Mastercard debit and credit cards. To initiate a transfer, you'll need to add your card which is issued by an Australian bank and isn't expired.

There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.

If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset.

Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted. If you relocate, you must delete the token and re-enrol once your new address is verified.

Follow the steps below to remove a saved debit or credit card from your account. Note: removing a card is permanent. You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage.