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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 23 Apr 202652OKX Web3 FAQ
Wallet Address Blacklisting: We aggregate lists of banned wallet addresses from global authorities (such as the FBI, UN, and OFAC) and known hacking incidents. We also partner with third-party chainalytics firms, such as Elliptic, to update blacklisted wallets in real time. Strict Enforcement: Blacklisted wallet addresses can't use our Web3 Wallet software to make transactions.Published on 19 Jan 2026Updated on 13 May 2026101Why did my identity verification fail?
Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.Published on 5 Sept 2023Updated on 13 May 202611,564Exploring OKX NFT marketplace: your gateway to exclusive collections
Here, users can find art, music, virtual goods, and more made by famous artists from around the world. These exclusive collections allow users to own and trade unique digital assets that hold intrinsic and cultural value.Seamless Integration with Leading NFT Platforms OKX has exclusive collections and allows users to bring their NFTs from other marketplaces into their OKX NFT wallet.Published on 28 Dec 2023Updated on 12 Sept 2025518How to claim my RL OKXclusive Pass?
[2] Click Claim for free [3] Click Submit details, and enter your personal info to submit [4] RL OKXclusive Pass will appear in your wallet in a minute [5] Go back to home > Click My assets > NFTs to view your OKXclusive Pass Terms and Conditions Rolling Loud Music Festival Promotion Mint a Rolling Loud NFT on OKX Wallet and get an exclusive NFT that unlocks access to the Rolling Loud Music Festival and other perks. It is free, create a wallet, verify age, and claim the ticket.Published on 5 Apr 2023Updated on 12 Sept 202539How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 9 Feb 2026291How can you grab exclusive opportunities with OKX Launchpad?
These include: Music Concerts: Exclusive NFTs for popular artists' concerts have been in high demand, providing fans with collectible memorabilia and access to unique concert experiences. Sports Events: Rare digital collectibles tied to sports events and athletes have captivated fans and collectors, offering them a piece of history in the form of NFTs.Published on 10 Nov 2023Updated on 12 Sept 202558OKX DEX FAQs
If the aggregated split result is better than the un-split result, the order is split.How is slippage calculated on OKX DEX? The current slippage output is based on the token pair's recent volatility. Specifically, OKX DEX collects the pair's swap rate at multiple recent time points and computes the swap-rate volatility using standard statistical methods such as log returns and standard deviation.How is the default slippage determined? Do defaults vary across tokens or liquidity levels?Published on 5 Feb 2026Updated on 13 May 202612Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on 25 Apr 2024Updated on 4 Dec 20252How do I make a deposit? (app)
Video guideWhat is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 22 Aug 2023Updated on 13 May 2026151,832How do I create NFTs?
You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.Published on 8 June 2023Updated on 4 Mar 20261,408What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 1 hour before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on 11 Oct 2024Updated on 11 May 2026490Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026126