All
FAQ
Announcements
Product documents
World Cup VIP Exclusive Gift Set FAQ
Riding the excitement of the World Cup, OKX is rewarding our VIP users with an exclusive gift set. The gift set contains an OKX limited-edition Mini Soccer ball, football jersey with personalized name and number on the back, among other items.How can I get the World Cup VIP Exclusive Gift Set? A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set.Published on 19 Dec 2025Updated on 13 Apr 2026313How do I navigate to and customize notification settings?
You can manage all your OKX notifications—such as system updates, security alerts, and promotional messages—directly through the Notification Settings. This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on 8 Oct 2025Updated on 6 Nov 202517How do I set up indicators on the chart?
Set your indicator within the Indicator settings once you've selected the Indicators option Add a new Indicator and set your indicator parameters according to your preference Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart.Published on 30 Nov 2024Updated on 10 Sept 202514How do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on 22 Aug 2023Updated on 17 Mar 20262,529How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on 23 Jan 2025Updated on 31 Dec 202550How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202517How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on 26 Nov 2024Updated on 8 Sept 202571How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512How can I do derivatives trading with the Jupyter Notebook?
There are 9 different scenarios for leverage settings via OKX open APIs. Please refer to Set leverage scenarios for different cases. For perpetual swaps, there are 3 different scenarios for leverage setting: Set leverage for SWAP instruments under cross-margin trade at contract level. Set leverage for SWAP instruments under isolated-margin trade mode and buy/sell position mode at contract level.Published on 28 Sept 2023Updated on 12 Feb 2026196How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530What's the Spot DCA (Martingale) bot and how do I use it?
The bot will only operate according to the parameters you set.How does the Spot DCA (Martingale) bot work and how do I set it up? Learn how to set up your bot below: The bot begins by placing a buy order at a specific price. If the price falls, based on your settings, the bot executes another buy order, and this cycle continues until you hit your maximum number of orders, take profit level, or stop loss level.Published on 12 Feb 2025Updated on 17 Nov 20252Trading bot FAQ
Setup: Set the Amount per order: 0.1 BTC. Set the Number of visible orders: 5. Set the Order amount: 5 BTC. In Advanced Settings, select Preference: Price-speed balance. Set the Limit price: 90,000 USDT. Set the Start condition: Instant. Execution: Five orders are placed in the order book: The first limit buy order is placed at the current middle price (Ask 1 + Bid 1)/2. The second limit buy order is placed at Bid 1 price, the third at Bid 2 price, and so on.Published on 12 Feb 2025Updated on 11 Dec 2025What's the Spot Grid bot and how do I use it?
The term grid refers to the intervals between trading levels where these orders are placed.How does the Spot Grid bot work and how do I set it up? Learn how to set up your bot below: A spot grid bot is designed to buy crypto at low prices and sell it at higher prices within a specified price range, aiming to generate incremental profits. When it's activated, it spends a portion of your allocated trading funds to buy crypto based on your set trading range and the current market price.Published on 12 Feb 2025Updated on 17 Nov 202511How do I use a physical security key to protect my account?
Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.Published on 10 Jan 2025Updated on 12 Feb 202618,070My authenticator app isn't working, what should I do?
For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time. If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies.Published on 11 Aug 2023Updated on 9 Feb 20262,007