If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.

A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals and buy/sell crypto (P2P trading) are not allowed.How do I create a sub-account?

By default, you will see the first account in your wallet. Select Add Account to retrieve your AA Smart accountFAQ1. What are the differences between Externally Owned Accounts, Contract Accounts, and AA Smart Accounts? Externally Owned Accounts (EOAs) are accounts where we have direct control over private keys, such as those created using seed phrases, keyless wallets, or hardware wallets in OKX Wallet. Contract Accounts (CAs) are controlled by code logic and do not possess private keys.

On the app Open our app, and select Wallet Select More, then select Add accounts in bulk Select Add accounts in bulk to create multiple accounts in a wallet at one time Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add. The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.

On the app Open our app, and select Web3 Wallet Switch to Web3 Wallet on our app Select More, then select Add accounts in bulk Select Add accounts in bulk to create multiple accounts in a wallet at one time Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add. The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.

Resource sufficiency: accounts with staked bandwidth or energy avoid additional TRX costs, while those without relying on burning TRX to cover resource deficits. Transaction size: larger transactions consume more bandwidth, leading to higher costs. Network conditions: Network congestion impacts resource availability, potentially increasing fees. *Numbers and references are current as of 17 February 2025.How can I reduce gas fees?

The platform also supports NFT trading across multiple blockchains with zero trading fees and seamless access to leading marketplaces like OpenSea and Magic Eden. With integrated account management, fiat-to-crypto options, and wallet connectivity, we bring everything you need to manage, trade, and grow your crypto portfolio in one place. Registering for an account on our platform only takes a few minutes and gives you access to the world's most powerful suite of crypto trading tools.

Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification?

You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.Pending deposit arrival at the receiving platform Once your withdrawal is confirmed on the blockchain, the receiving platform may still show the deposit as pending. This is because different platforms require a different number of blockchain confirmations before crediting funds to your account. Please allow some time for the deposit to be credited.

Can I open an SMSF account with OKX in my own name and then link it to the SMSF later? No. SMSF accounts on OKX must be opened in the name of the SMSF from the start. Personal accounts are not designed for SMSF use, and we don't support converting them into SMSF-designated accounts. To ensure your setup complies with superannuation law, we recommend speaking with your SMSF adviser or accountant before creating an account. This is general information only and not financial or legal advice.9.

Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.

You may contact our customer service for assistance if any difficulties are encountered.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Account settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze account Get SMS/email

If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.

AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.

If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.