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What can I do if I trigger P2P risk control?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions.Published on 13 Sept 2023Updated on 2 June 20261,835How do I set up indicators on the chart?
Scales and lines — controls the price scale, labels, and time axis. Use Scale modes to set when the price cursor tag is visible: Visible on mouse over, Display always, or Never display. You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis. Canvas — controls the chart's visual style.Published on 30 Nov 2024Updated on 29 May 202615Why can't I join or claim rewards from a campaign?
You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 June 2025Updated on 29 May 202614,864How do I turn on the quick order feature?
Work on your preferred details as available on the Floating window menu The Plus button offers an even simpler and more intuitive approach, appearing directly on your screen for one-click access to order placement. This minimalistic option is perfect for traders who value speed and simplicity, enabling them to execute trades swiftly without navigating through multiple menus. Move the Plus button effortlessly on the trading pageHow do I turn on quick orders?Published on 23 Oct 2024Updated on 29 May 202617How do I add margin for margin trading?
Increase or decrease margin in isolated margin mode After opening a position, click the ➕ button next to the margin in the position and asset section to add or reduce margin. You can add 10% to 100% of the trading account funds. As the margin increases, the liquidation price will change; the more margin you have, the lower the risk of liquidation.Published on 20 Mar 2023Updated on 29 May 202637How do I download a P2P order receipt?
Select Download button to proceed to the next phase Once the download is completed, check the Downloaded section of your browser to see if the download was successfulPublished on 17 Dec 2024Updated on 29 May 202679Managing RFQs on the RFQ board
There are buttons on the platform labeled "Kill" you can use to instantly cancel RFQs and quotes. "Kill RFQs", "Kill Bids", and "Kill Asks" are always visible at the top right corner of the RFQ Board. Also, after clicking "View Details" on the quotes of an RFQ, you will see the "Kill" button which can be used to cancel your RFQ.Published on 30 June 2022Updated on 29 May 202619OKX ZERO Trading Fees event FAQs
Why can’t I select the “Join Now” button for the ZERO Trading Fees event? This event is exclusively for new users who registered a new account on OKX from 6 Jul 2023 14:00 UTC+8. You will need to sign up and complete identity verification before selecting Join Now button to be able to participate. Ensure that the display has changed to show Joined after you've clicked to confirm your participation in the activity.Published on 6 July 2023Updated on 29 May 202638OKX Learn to Earn: BTC halving 2024 event rules
You must click the Join now button and and make sure the button is changed to Enrolled to be considered a valid participant of the event. Otherwise, your participation will be void. Each user account and device can only participate in this event once and must meet the following terms and conditions at the same time (Some users may not be able to participate due to applicable regulations or risk control measures). The total prize pool is 0.2 BTC for this event.Published on 26 Mar 2024Updated on 29 May 20266,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
You must click the "Join now" button and and make sure the button is changed to "Enrolled" to be considered a valid participant of the event. Otherwise, your participation will be void. Each user account and device can only participate in this event once and must meet the following terms and conditions at the same time (Some users may not be able to participate due to applicable regulations or risk control measures). The total prize pool is 8,000 TON for this event.Published on 26 Dec 2023Updated on 29 May 20264,136Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
In this case, please click the Get help button below to submit feedback and contact our support team. If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 29 May 2026417Building RFQs
Selecting the button reading "call" or "put" on an option leg will flip this value to its opposite.How do I change the type of a future or perpetual from "coin margined" to "USDT margined" or vice versa on the builder? Selecting the button reading "Coin" or "USDT" on a future or perpetual leg will flip this value to its opposite, provided the selected instrument has a corresponding Coin or USDT future or perp listed on OKX.What does the "Est. Value" refer to?Published on 30 June 2022Updated on 2 June 202631X Stake FAQ
However, to participate in a future event and earn its rewards, you'll need to go to the new event page and manually tap Join button— only then will your staking amount count toward that event's reward calculation.Published on 12 May 2026Updated on 29 May 20262How do I use Trading bonus?
After successful activation, the Use button will be displayed, and the funds of the activated voucher will be automatically transferred to your trading account. Select the Activate button to activate your voucher Once you've activated the funds, your preferred Use button will be enabledWhat are the activation conditions and how do I activate it? Activation of Trading bonus is only supported in the spot and futures mode.Published on 8 Mar 2024Updated on 29 May 20261,242How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on 22 Aug 2023Updated on 29 May 2026406