All
FAQ
Announcements
Product documents
How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continueYou'll receive an email/SMS confirmation upon successfully changing your phone numberOn the web Go to Profile and select Security Select Manage phone number under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and emailPublished on 7 Sept 2023Updated on 5 May 202614,608How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 12 Feb 2026143How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 Jan 2026617OKX House FAQ
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed?Published on 29 Nov 2024Updated on 8 May 202617World Cup VIP Exclusive Gift Set FAQ
Please contact customer support for an estimate based on your specific case.Do I need to return the entire set to exchange one item? No. You only need to return the specific item that requires replacement.Can I request a reshipment for a missing item? Yes. If an item is confirmed missing, you can submit a reshipment request. Please provide details of the missing item. The replacement will be sent to your original registered address by default.Published on 19 Dec 2025Updated on 24 Apr 2026318How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on 22 Aug 2023Updated on 13 May 2026393How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 17 Apr 2026594What's OKX Security Assistant?
Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.Published on 15 Jan 2026Updated on 13 Feb 202639What are the most commonly used DApps?
NFT Market: a new era of digital item ownership The NFT market provides a platform for buying and selling digital items such as artworks, Game Props, and collectibles, representing the ownership of specific digital items. GameFi (Blockchain games): the gaming revolution on blockchain Blockchain games (GameFi) allows users to enjoy diverse gaming experiences on the chain.Published on 15 Nov 2022Updated on 8 May 2026463How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202620How do I invest in NFTs?
Then list the item for sale, follow the prompts, and wait for the transaction to be confirmed. Learn more here.Any other tips on NFT investment? Be aware of risks: the value of NFTs may go like a rollercoaster, subject to factors such as market trends, technological advancements, and changes in regulations. When investing in NFTs, please pay attention to market risks and assess your risk tolerance. Invest within your budget.Published on 5 May 2023Updated on 12 Feb 2026122How OKX's advanced analytics help traders in the ever-changing NFT Marketplace?
The OKX NFT marketplace has lots of different NFTs, like digital art and collectibles, virtual real estate, and in-game items. You can buy, sell, create and trade these unique digital assets.The Power of Advanced Analytics OKX's NFT marketplace has advanced analytics. This includes social data on both the blockchain and off it, giving traders a complete picture of the market. Here are some benefits: Informed Decision-Making: The NFT market can be highly volatile and speculative.Published on 28 Dec 2023Updated on 12 Sept 202572How do I secure my exchange account?
Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account. The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided.Published on 12 June 2024Updated on 13 May 20261,335How can you grab exclusive opportunities with OKX Launchpad?
In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on 10 Nov 2023Updated on 12 Sept 202558