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How do I enhance my OKX app security?
Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?Published on 21 Mar 2025Updated on 12 May 202637How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on 9 Aug 2024Updated on 10 Sept 202530How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202518How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 8 May 20266,250How to get started with Savings Starter?
Savings Starter aims to help new users get started with our Earn product. You can earn up to 30% APR for 3 days when you subscribe to this product.Rules Savings Starter is only available for eligible first-time Earn users who have completed their identity verification through their master OKX account. You can only subscribe once to a Savings Starter product. You can redeem your crypto from Savings Starter at any time.Published on 5 Sept 2023Updated on 9 Feb 20262,404How do I change my authenticator app?
Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app. For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on 11 Sept 2023Updated on 24 Apr 20264,378How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on 14 July 2025Updated on 20 Nov 2025How do I get started with OKX Trade?
As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making. Liquidity pools allow users to seamlessly swap between tokens on-chain in a completely decentralized and non-custodial manner.Published on 26 July 2022Updated on 5 Feb 202678How do I update my authenticator app?
Select Security verification unavailable to start reset your authenticator app. Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on 1 Aug 2024Updated on 16 Mar 2026195How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on 16 Apr 2026Updated on 6 May 2026How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.Published on 7 Sept 2023Updated on 5 May 202614,608How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Security Center > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on 19 Jan 2025Updated on 9 Feb 20262How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on 16 Aug 2023Updated on 29 Jan 20264,291Where do I find limits, fees and processing time details for cash withdrawal?
Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 13 Apr 2026Updated on 17 Apr 2026Getting to know your activity and portfolio pages
Our platform is designed to give you a clear and unified view of your transactions and assets. There are two key pages: Activity and Portfolio , which can help you track your activity and manage your holdings efficiently.Activity page The Activity Page is your central hub where you can see everything happening with your trades and transactions. Activity page on OKX appWhat you can do on the...Published on 5 Nov 2025Updated on 9 Dec 20251