Be wary of unknown sources: avoid importing private keys into unknown websites or using wallets from unfamiliar sources. Promptly check for malware or viruses if abnormalities are detected. Store your data offline: keep sensitive information like private keys, passwords, and mnemonic phrases confidential. Use physical media as your backup, such as writing on paper and storing it offline.

Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.

We support advanced authentication methods, including hardware security keys, to help protect your account. You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.

We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?

A few tips for successful identity verification: Unable to upload photos in the app First, please check whether your network connection is stable and whether camera permissions are enabled on your phone. If the issue persists, we recommend uninstalling and reinstalling the app (if you use the Web3 Wallet, please back up your seed phrases and private key first), or updating the app to the latest version.

To hide the indicator, select the Hide (Eye) option next to the settings.What are the additional tips? You can apply multiple indicators simultaneously. Simply repeat the process for each indicator. Once you've set up indicators, you can save the chart layout for easy access later. Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types?

Shows declared crypto holdings or capital gains from crypto assets Others Issued within the last 3 months Shows evidence of ownership of the unhosted wallet, including the wallet address.

Use Secure Wallets for Storage Store long-term holdings in a dedicated hardware wallet. Keep only essential working capital on exchanges. Protect Credentials and Access Provide view-only API keys to accountants or advisors. Never share login or trading credentials. Implement a Risk-Control Strategy Define rules for position sizing, exchange diversification, and cold storage thresholds. Regularly review and update your investment strategy to address crypto-specific risks.

Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.

Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.

Note: Check this link for more tips on verifying your selfie and ID. When everything's ready, you can submit your verification application. We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again?

This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user. The email often carries the link of phishing website or the download link of Trojan horse program.

A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed. We recommend switching to a different browser and trying to log in again.

ETH wallet Passed message and signature results can prove OKX's ownership of the address. You can confirm the ownership of the reserves address published by OKX with the open source or third-party tools provided.How do I verify OKX's ownership of wallet reserves address via verification tools? Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder.

Some common reasons why you might not be eligible include: Suspicious account activity Past campaign abuse (for example, creating multiple accounts to claim rewards) Account information doesn't align with the campaign's target group General account activity that may not fit the campaign's eligibility criteria Failure to meet minimum deposit, trading volume, or verification level required by the campaign Restrictions based on regional regulations or specific campaign terms Tip: Each campaign may have