You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.

After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.

Only accounts that have completed identity verification can make deposits. If your account is frozen or restricted, your deposit function may be limited. You may refer to the message displayed on your page.How do I make a deposit?

You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.

You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.

You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks. Please deposit only cryptos supported by OKX.

Visit here to find out more about the possible reason for the failure of spot lead trade.

This feature provides a comprehensive view of buy and sell orders, enabling traders to make informed decisions based on real-time market data. By enhancing precision, Order Book Mode empowers you to execute trades with greater accuracy and efficiency. Collection offers: simplifying portfolio management Managing a diverse portfolio is made simple with OKX's Collection Offers feature.

If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.

For further details on verifying your collection, you can always refer to this article to find out more about verifying your collection.3. Modifying information of your collection Updating your BTC collection information listed manually on OKX Marketplace is straightforward. Log in to your account, locate your listed collection, make the changes, and save. If your collection is automatically listed on our marketplace, you need to claim ownership before making modifications.

Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly.

To sign up as a Maker, please reach out to your account manager if you already have an account, or fill in the form here if you are a new user interested in making markets. If we think you're a viable candidate, our team will reach out to you to guide you through the process.Do I need to make any changes to my account before using Block Trading by OKX? Aside from meeting the minimum asset requirement, no changes to your existing account are required!

For more information, you can always refer to this article to find out more about modifying your collection.

Do This Never Do This Trade only inside OKX chat Move chats to WhatsApp/Telegram Set and verify your Anti-Phishing Code Trust emails without your code Place the payment within the given time window Make the payment after order is canceled due to time out Appeal right away if you spot a scam Wait or cancel without appealing Only trust emails that include your verified OKX Anti-Phishing Code. Share info with random emails

To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.