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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on 27 Mar 2024Updated on 12 Sept 2025317How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on 8 Dec 2025Updated on 26 Dec 20252,597What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 202619What's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 5 May 2026102How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 July 2025Updated on 10 July 202537How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 202560How do I connect my Keystone Hardware Wallet to OKX Wallet?
You can also search OKX on the App Store or Google Play. OKX Wallet browser extension You can download the extension from Google Chrome Webstore.Published on 8 Nov 2023Updated on 2 Mar 202612,803How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 6 Apr 202610How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on 12 Jan 2023Updated on 2 Mar 20269,626How can the OKX NFT Marketplace keep your NFT investments secured?
This is where BTC ordinals come into play. Ordinals are essentially an alphanumeric representation of Bitcoin block height, bringing blockchain's trust and security to the NFT space. By introducing BTC ordinals to our NFT Marketplace, OKX offers an additional layer of security and authentication. Every NFT with a BTC ordinal is a unique piece of digital art or collectible, irrevocably tied to the immutable Bitcoin blockchain.Published on 10 Nov 2023Updated on 12 Sept 202520How do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on 5 May 2023Updated on 28 Jan 2026667How do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on 13 June 2024Updated on 10 Sept 202534How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on 29 Aug 2023Updated on 16 Apr 202616,295What are the most commonly used DApps?
Players play as the CEO of the hamster and invest the earned tokens in marketing, licenses, talent, and new products to develop their own exchange. Catizen: A super casual cat-raising game in the Telegram ecosystem. The gameplay is relatively simple. Players will play as the owner of a cat cafe and can manage up to 12 cats of different levels at the same time. Every 2 cats of the same level can be combined into higher-level cats, which can generate tokens.Published on 15 Nov 2022Updated on 8 May 2026463Why is my OKX app not working?
Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches.2. Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3.Published on 16 Mar 2026Updated on 6 Apr 202612