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Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...Published on 8 Aug 2024Updated on 29 May 202658Why did my identity verification fail?
Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.Published on 5 Sept 2023Updated on 29 May 202611,581How do I sell NFTs ?
How do I sell NFTs on App? Open OKX App and connect your OKX wallet Non Trader Mode : Select More > NFT or Trader Mode : Explore > NFT 3. Select the NFT you would like to sell and select List for sale to set your preferred NFT market(s), expiration and price (the price can be set differently or the same prices for an NFT on various markets) 4. After confirming the gas fee, service fee and royalty, select Sell to proceed with the listing of your NFT 5.Published on 22 Aug 2023Updated on 29 May 2026959How do Simple Buy/Sell and Spot Trading differ?
Spot on the webHow do Simple Buy/Sell and Spot Trading compare? Option Description Simple Buy / Sell Convenience, a fixed quote and all-in price for quick execution, with simplified interface Spot Trading Advanced order types, real-time pricing, and greater control over trade executionWhat is a spread? A spread is the gap between the price you can buy (ask) and sell (bid) a crypto asset at any moment. Spreads can vary by asset, market depth, and base currency (AUD, USDT, etc.).Published on 28 July 2025Updated on 29 May 20262How do I buy and sell crypto with AUD balance?
How do I buy and sell crypto with my AUD balance?Published on 25 Oct 2024Updated on 29 May 2026How do I use the Taker buy/sell volume indicator?
The display of Taker buy/sell volume indicatorHow do I turn on the Taker buy/sell volume indicator?Published on 16 May 2024Updated on 29 May 202629How do I buy and sell BRC-20 inscription tokens? (app)
In other words, developers can create and issue fungible tokens using the Ordinals protocol.How do I list/sell BRC-20 tokens on OKX Ordinals Market?Published on 22 Aug 2023Updated on 5 June 2026638BRC20 Trading and Inscription FAQ
How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens? You can refer to this article to learn more about how to manage assets when you have insufficient BTC tokens.7. How do I unlock Unspent Transaction Output (UTXO)?Published on 20 Dec 2023Updated on 29 May 2026817What is trigger order?
This FAQ covers how trigger orders work on Buy/Sell, how to place and manage them, and what happens when an order is triggered or fails.Basic introductionWhat's a trigger order on Buy/Sell? A trigger order is a buy or sell instruction that activates only when the market price of your chosen token reaches a target price you set in advance.Published on 8 May 2026Updated on 29 May 2026OKX API FAQ
You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode. Note: In the case of opening and closing positions and placing orders using a contract, the posSide parameter is required, and long or short is filled in.Published on 20 Sept 2024Updated on 5 June 2026139How do I set up a recurring buy plan?
Why did one of my recurring buy orders fail? And what happens next? Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification.Published on 23 Jan 2025Updated on 29 May 202650How do I manage my copied trades?
View your past trade that you've copied under the History sectionWhy did my copy trade fail?Published on 22 Dec 2022Updated on 4 June 2026312OneFootball Credits Trade and Earn
The "OneFootball Credits Trade and Earn" campaign has a total prize pool of 10,000,000 $OFC with the following breakdown per event: New user basic task: Total prize value: 600,000 $OFC The first 5,000 new eligible users who complete all steps during the Campaign Period will each receive 120 $OFC Only for eligible new users who did not perform a first-time trade (FTT) before enrollment to this promotion.Published on 9 Apr 2026Updated on 29 May 202629What can I do if my device is running in an unsafe environment?
While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on 19 Jan 2023Updated on 29 May 2026301How to prevent phishing emails?
If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.Published on 24 June 2025Updated on 29 May 20263