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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How do I buy crypto with a third-party channel in Australia?
Then select your preferred third-party channel in the Payment method before selecting Preview order. Insert the AUD amount and select your preferred third-party channel to buy crypto If you select the crypto that is not supported by your preferred third-party channel, you're required to purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto.Published on 25 Oct 2024Updated on 29 May 20262How to get started with Savings Starter?
Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards.Published on 5 Sept 2023Updated on 9 Feb 20262,421Learn & Earn Campaign that is only for Turkish users event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Cuba, Iran, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St.Published on 24 Oct 2023Updated on 29 May 202638How do I identify OKX official accounts?
You can now identify official OKX accounts or channels via channel verification. Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result.Published on 11 Aug 2023Updated on 29 May 20265,385OKX Learn to Earn: BTC halving 2024 event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.Published on 26 Mar 2024Updated on 29 May 20266,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta.Published on 26 Dec 2023Updated on 29 May 20264,136Affiliate FAQ
Can I change the signup channel to another affiliate channel? No, you aren't allowed to change the attribution of your affiliate channel once it has been assigned.5. Can I delete my account and re-sign up to attribute it to a different affiliate? No, you aren't permitted to change your channel by deleting and re-creating accounts for different affiliate attributes.6. When I'm registering, I notice that there's a default affiliate invitation code already filled in and it can't be edited.Published on 4 Dec 2024Updated on 29 May 2026728What is the New User Full Rebate Program?
One Program at a Time: Each user may only participate in one New User Bonus activity at any given time, regardless of the entry point or acquisition channel. Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate.Published on 16 Mar 2026Updated on 29 May 20264Spot copy trading: copy trader FAQ
Download OKX App: Visit here X: Visit here Telegram: Visit here Discord: Visit here YouTube: Visit here Other channels: Visit herePublished on 18 Oct 2023Updated on 29 May 2026124How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 29 May 2026206How to prevent phishing emails?
Always use the official support channels listed on the OKX website. Never send funds or share sensitive information If an email asks you to transfer funds, provide your password, private key, or seed phrase — it's a scam. Report and delete suspicious emails Mark the email as spam or phishing, then delete it to prevent accidental clicks.Published on 24 June 2025Updated on 29 May 20263Options trading FAQ
RFQ trades history is also streamed via Telegram channel: OKX Liquid Marketplace TradeHow do I access my options trade history (Private)? Head over to Assets > Order center > Trading account history. To learn more on what's Options trading is all about, visit here.Published on 19 Nov 2024Updated on 29 May 20264Why haven’t I received a reply from the blockchain project team?
If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on 17 Oct 2025Updated on 29 May 202614Community Feedback Program Terms & Conditions
As an additional benefit, participants will be thanked in the Community Channel for their contributions. Participants will share their feedback within a 30-day period. Rewards will be evaluated for validity after the 30-day feedback sharing period. The rewards earned based on the number of valid feedback will be sent in USDT to the users' OKX BR accounts within 30 days after the program ends. Announcements and updates will be made via email and Telegram.Published on 9 July 2024Updated on 29 May 20261