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How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on 16 Oct 2024Updated on 12 Feb 2026388How do I avoid liquidation with trading tools and features?
What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy...Published on 2 Aug 2024Updated on 17 Nov 202516How do I avoid scams from off-site communication in P2P transactions?
Scammers are taking advantage of newly created OKX accounts to post fake USDT sell ads. Once a buyer places an order, they push for off-platform communication—commonly through WhatsApp, Telegram or Zalo. They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for?Published on 11 Sept 2025Updated on 26 Sept 202514How do I secure my exchange account?
Face verification The face verification system enhances user security through precise verification checks, including liveness detection and face comparisons. These measures provide an added layer of safety for account activities and user authenticity. This step takes place during identity verification and high risk scenarios, where it matches your live image with the one provided for identity verification during your onboarding stage to ensure consistency.Published on 12 June 2024Updated on 23 Mar 20261,319How do Simple Buy/Sell and Spot Trading differ?
The quote already contains a small spread, so the buying/selling price is higher than the selling price, but no extra fees are added after you confirm. Convert on the webWhat's Spot Trading? Spot Trading lets you buy and sell crypto at live market prices, with more control over how and when your orders are filled. Market orders fill instantly at the best available bid/ask. Limit orders fill only at the price you set (or better). Fees are shown separately and follow a maker/taker schedule.Published on 28 July 2025Updated on 9 Dec 20252Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
The following details apply to Races 1 (United Kingdom Grand Prix) through 13 (Abu Dhabi Grand Prix), as further described below: The minting window for every single race in the 2024 calendar, starting from the United Kingdom Grand Prix, will open at 10am GMT on the Friday of a race weekend, and will close at 10am GMT the Monday post race day. During the minting window, the Race Rewind Fandom NFTs will appear in users’ wallets/ dashboards.Published on 19 July 2024Updated on 9 Feb 20261McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513How do I secure my account after detecting unusual activity?
Avoid reusing the same password as your email account. For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator.Published on 21 Mar 2025Updated on 12 Feb 202633Disabling cloud sync on your authenticator app
Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default.Published on 12 May 2023Updated on 16 Apr 20264,625X Layer upgrade and OKT/OKB asset handling FAQ
This approach helps avoid unfair conversions caused by short-term price fluctuations and ensures equal treatment for all users.Is there still a relationship between OKB and the OKX exchange? OKB is the native gas token of the X Layer public blockchain and is used to pay on-chain gas fees. X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No.Published on 13 Aug 2025Updated on 29 Jan 202628What should I do if I accidentally deposit crypto that OKX doesn't support?
We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.) If you accidentally deposit crypto that we don't support to your account, you can't use or trade these assets in our platform. However, you can now withdraw the assets by yourself hassle-free.Published on 26 Sept 2023Updated on 9 Apr 20261,937How can I do derivatives trading with the Jupyter Notebook?
import okx.Account as Account flag = "1" # live trading:0, demo trading: 1 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) result = accountAPI.get_account_balance() print(result)4. What account mode and margin/trade mode are eligible for derivatives trading with the Jupyter Notebook?Published on 28 Sept 2023Updated on 12 Feb 2026196How do I deposit AUD with a debit or credit card?
You can skip this step if you have already added a card Add your card for deposit selection Provide your card details to add your card, then select Next Provide your billing address, then select Next After adding your card, you'll see the success notification confirming that your card has been added.Published on 4 Feb 2026Updated on 13 Feb 2026I haven't received the verification code
This happens because the system matches you with Merchant ads that meet your trading limits, and the price may fluctuate during this process, requiring a new verification. To avoid being prompted for an authentication code too frequently, we recommend not making multiple attempts in a short period of time. You can also go to the P2P marketplace to browse and select a suitable Merchant ad to complete your trade.4.Published on 16 Aug 2023Updated on 16 Apr 202632,799What should I do if I mistakenly withdraw crypto via the wrong network?
To avoid this, we suggest double-checking the crypto network before taking any action. For example, USDT-ERC20 is on the ETH network, USDT-TRC20 is on the TRX network. The above steps are also applicable if you'd like to transfer crypto-ERC20 from the ETH wallet to the OKX Web3 wallet.Retrieve it via MetaMask walletApp 1. Import your third-party wallet into MetaMask wallet via private key.Published on 17 Mar 2023Updated on 26 Jan 20265,607