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What's Dual Investment and how do I use its auto-renewal?
Dual Investment allows you to navigate the unpredictable world of cryptos with a safety net, ensuring gains regardless of the market's direction.What's Dual Investment auto-renewal? Dual Investment auto-renewal helps you continuously subscribe your principal and interest to new Dual Investment orders while letting you set your price preference to suit your investment needs.How does Dual Investment auto-renewal work? We offer two auto-renewal strategies – Basic and Advanced.Published on 7 Nov 2023Updated on 29 May 20261,541How do I apply for the OKX Market Forced Royalty Contract?
To enable this feature, you must allow your collection to be traded exclusively on the Web3 Wallet Marketplace.How do I apply for the OKX Market Forced Royalty Contract?Published on 18 June 2024Updated on 29 May 202635Why did my identity verification fail?
The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address. Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours.Published on 5 Sept 2023Updated on 29 May 202611,578How do I use Dual Investment?
This feature applies to both existing and new Dual Investment orders. To learn more, please refer to the article: What's Dual Investment and how do I use its auto-renewal?How do I check the transaction history of Dual Investment?Published on 18 Aug 2023Updated on 2 June 202665Guide to ID and selfie photos for identity verification
Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,899United Kingdom (UK) financial promotions FAQ
Note: these changes only apply to retail users who are resident in the UK. failure to renew your self-categorisation statement will result in account restrictions.How does the questionnaire and self-categorisation statement process work for the UK resident users? Existing UK users If you're a current UK resident, you'll be prompted to complete the appropriateness questionnaire and self-categorisation statement upon log-in.Published on 28 Dec 2023Updated on 29 May 202669TradingView Subscription Codes – Terms and Conditions
After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView. Users are responsible for ensuring the code is valid in their region.Published on 23 July 2025Updated on 29 May 20266How do I enable or disable my Trader Mode?
However, your strategy orders won't be able to be resumed after cancellation.How do I renew or re-enable my Trader Mode? Open your OKX Web3 homepage, select Trader Mode to go to Trader Mode status page, select Enable. Select Enable to extend your Trader Mode enabled statusFAQ1. Is my Trader Mode status synced across the extension and app? Yes.Published on 22 Aug 2025Updated on 29 May 2026244What's KYC: What to expect and why it matters?
., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on 24 June 2025Updated on 29 May 202665How do I verify an individual account?
., passports, driving licenses, etc). They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 29 May 202631,407What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
T+N protection applies to all users, including VIP users. Whenever you purchase crypto via P2P, our risk control system will assess the transaction and apply restrictions if the conditions are met.Why do I have T+N when others don't? The T+N policy applies to all users, but it isn't necessarily triggered for every transaction. Please refer to the order page to check whether T+N has been applied to your order.Published on 17 Mar 2023Updated on 29 May 20263,080How do I verify my collection on OKX NFT?
Apply here. We will keep improving our products and services. For more information, you can always visit our Help Center.Published on 26 Dec 2022Updated on 29 May 2026243How do I access cryptocurrency derivative products in Australia?
If you didn't pass the knowledge assessment, the waiting periods described above apply. After 5 unsuccessful knowledge test attempts, access is permanently locked.Published on 20 Mar 2024Updated on 29 May 202620Crypto available for withdrawal FAQ
The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team. If you need access to your funds urgently, converting your crypto to local currency and withdrawing to your linked bank account is the recommended alternative.Will this happen every time I deposit and buy crypto? The hold is not applied to every transaction.Published on 25 Jan 2024Updated on 29 May 20263,695OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 29 May 20267,498