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How do I stay safe from phishing SMS using the name OKX?
As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on 9 May 2025Updated on 4 Mar 2026323How do Simple Buy/Sell and Spot Trading differ?
Spot Trading lets you buy and sell crypto at live market prices, with more control over how and when your orders are filled. Market orders fill instantly at the best available bid/ask. Limit orders fill only at the price you set (or better). Fees are shown separately and follow a maker/taker schedule. Spot on the webHow do Simple Buy/Sell and Spot Trading compare?Published on 28 July 2025Updated on 9 Dec 20252How do I make full use of OKX's time-saving NFT trading tools?
As crypto-verse continues to evolve, we remain dedicated to equipping you with the tools you need to stay ahead in their trading journey.Published on 5 Jan 2024Updated on 12 Sept 202510How do I add my emergency contact?
If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS. If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.Published on 24 July 2025Updated on 12 Feb 2026280Why is my deposit/withdrawal suspended?
Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 20261,027What's smart sync and how do I use it?
Total stop loss for trader: this setting lets you define the maximum amount you’re willing to lose across all trades under a lead trader. If your cumulative losses reach this amount, you’ll automatically stop copying the lead trader, and any open positions will be handled according to the action you set.Published on 26 Feb 2024Updated on 12 Feb 2026435What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on 11 Mar 2024Updated on 13 May 2026750What is trigger order?
Note: your order stays pending until the market reaches your trigger price.Will my order execute at exactly my trigger price? Not necessarily. The trigger price activates the order — it isn't a guaranteed fill price. Once the trigger condition is met, we submit a market order at the prevailing price at that moment. The actual execution price may differ from your trigger price, and the gap can be larger during periods of high volatility or low liquidity.Published on 8 May 2026Updated on 11 May 2026How do I start trading cryptocurrency on OKX with Smart Trading?
This approach allows you to stay actively involved in the decision-making process while benefiting from automated trade execution, saving you valuable time and effort.Are there any factors for me to consider? Customization: each Smart Trading product offers a level of customization to cater to your unique needs and risk appetite.Published on 7 Apr 2024Updated on 11 May 202675Trade and Earn FAQ
The platform will continue to launch more promotional events — stay tuned for future updates. Click here to learn more. Note: The Q&A in this article covers only the general rules applicable to Trade and Earn and Trading Competition campaigns. Specific rules may vary for each campaign — please refer to the rules on the respective campaign page.Published on 30 Mar 2026Updated on 12 May 20269How does the V3 liquidity pools work on OKX DeFi?
However, at this moment, when ETH prices increase, you'll have lesser ETH tokens and more USDC tokens. So by holding $5000 ETH, users might be better off with the increase of ETH price.What's OKX DeFi? Our DeFi lets you manage all your DeFi investments right from the OKX Wallet and serves as a powerful gateway to 22 chains and 3000 investments with 100 protocols like Aave, Curve, Compound, and Yearn, and Arbitrum.Published on 14 May 2024Updated on 12 Sept 202525What's Dual Investment and how do I use its auto-renewal?
Dual Investment is a non-principal-protected product that lets you buy and sell crypto at a target price while you earn APR. Each order consists of a base/quote crypto pair (such as BTC/USDT or ETH/BTC), a target price and a term. There are 2 potential settlement scenarios depending on the price of the base crypto when the order expires at the end of the term. Learn more on how you can use Dual Investment here.How does Dual Investment work? Let's say you have BTC or USDT in your portfolio.Published on 7 Nov 2023Updated on 12 Apr 20261,540How do I discover new tokens?
Turn on push notifications to stay informed about the exciting new token listings by heading to the OKX App > Menu > Account settings > Preferences > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on 9 Aug 2024Updated on 6 May 202655How do I explore new tokens?
Staying connected will help you make timely decisions and stay ahead of the curve!Published on 9 Aug 2024Updated on 17 Nov 2025How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on 16 Oct 2024Updated on 12 Feb 2026406