Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips).

In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer. If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer.

My Apple Pay transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

My debit or credit card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.8.

My Google Pay transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

Why is my BRC-20 transaction not being confirmed? Inscribing and trading BRC-20 requires block confirmation on the BTC network. Due to the surge in transactions causing network congestion, your transaction may take 1-2 days to be fully confirmed. If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail?

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...

For step-by-step instructions, refer to How do I manage my wallet?

Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...

Cancel the order to redeem the refund

My card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

What should I do if my OKX House order arrives damaged? If your order is damaged upon arrival, please contact shop@okx.com immediately. We'll assist you with a replacement or refund, depending on availability.13. How often are new items added to OKX House? Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.14.

This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.

A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...

OKX wallet doesn't charge this network fee and is unable to refund it.10. If I inserted the wrong address, could I get my money back in OKX Wallet? Unfortunately, once the transfer is successful, it can't be canceled or revoked due to the features of blockchain. You need to recall the source of the receiving address to see if there's a remedy: If the receiving address you entered is from another platform, you can contact the corresponding platform to return your money.