All
FAQ
Announcements
Product documents
Rewrite The System KOL terms and conditions
Local tax rules may apply to transactions involving digital assets. Please note that the value of the prize may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw to the actual withdrawal time based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may experience an increase or decrease in value of your assets at any given moment.Published on 15 May 2023Updated on 17 Nov 202521OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on 27 Apr 2018Updated on 2 Apr 20267,495What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on 17 Nov 2023Updated on 17 Nov 2025359Why hasn’t my deposit arrived yet?
For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible.Published on 27 Mar 2024Updated on 12 Sept 2025317Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on 14 Oct 2025Updated on 29 Apr 20266What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 11 May 20263Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,929Understanding the risks of using digital payment token services
While this can offer convenience and protection, it also comes with risks: Cyberattacks: Hacks may lead to stolen, unrecoverable assets. Commingled assets: Shared storage can blur ownership and raise fraud risk. Service outages: Tech failures may block access to your tokens. Regulated platforms offer safeguards, but no setup is risk-free.Published on 17 June 2025Updated on 17 Nov 20252How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 202614Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 June 2025Updated on 11 May 202614,628Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on 22 Aug 2023Updated on 6 May 2026417OKX NFT FAQ
Depending on what NFTs and where you are buying or selling, you may need to pay royalty, platform service fee, and Gas fee. Royalty: Buying or selling an NFT may involve paying a royalty to the creator. Although OKX doesn't charge any service fees, other platforms may charge you some money for buying or listing. Service fee: OKX NFT Marketplace doesn't charge any service fees.Published on 5 Jan 2023Updated on 27 Jan 2026550How do I access cryptocurrency derivative products in Australia?
If the product is unlikely to be appropriate for your circumstances, you'll be ineligible and may reattempt after 180 days. 2. Knowledge assessment. 12 questions on derivatives mechanics, including leverage, margin, funding rates and liquidation thresholds. You must answer at least 10 out of 12 correctly to pass. If you didn't pass, a 24-hour waiting period applies before you may reattempt. After 3 unsuccessful attempts, a 30-day waiting period applies.Published on 20 Mar 2024Updated on 29 Apr 202620How do I submit my proof of address (POA)?
Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 28 Apr 2026856How can I protect myself from scammers?
Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams. Scammers may place an order for a large amount (for example, 50,000) but only pay a much smaller amount, such as 5,000 or even 0.01.Published on 21 Aug 2023Updated on 3 Mar 202612,190