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Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 June 2023Updated on 16 Mar 20265,597How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on 9 May 2025Updated on 4 Mar 2026323A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on 25 Sept 2023Updated on 30 Apr 20266,470OKX NFT FAQ
If someone makes a higher offer than the current bid, the precious one will get canceled and can't be restored. On top of that, people need to make a deposit when they make offers on CryptoPunks, and they'll get the money back if their offers get canceled. Lastly, when you have the highest offer on CryptoPunk, you can also buy it directly instead, and your previous bid will get canceled automatically.6. Does OKX NFT Marketplace support ERC-1155? Yes, it does.Published on 5 Jan 2023Updated on 27 Jan 2026550What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on 24 Dec 2024Updated on 13 May 2026817Common scam tactics
Note: if someone you've never met in person is directing you to move funds on OKX or any other platform, stop immediately and contact OKX Assistant. For example, someone on Instagram gets a message from a stranger. The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea.Published on 28 Sept 2023Updated on 13 May 20262,681What's Leaderboard?
Even as a lead trader – someone who shares their trades publicly and is visible on the leaderboard, you're free to follow top-ranked traders. It’s a great way to observe their strategies, refine your own approach, and draw inspiration from real performance data.2. Is my personal information shared on the leaderboard? No, your personal information remains private. Only trading-related metrics are publicly visible, including: PnL %, PnL, Assets, Win Rate, Drawdown, and open positions.Published on 25 Apr 2025Updated on 2 Jan 20266Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits.Published on 10 May 2023Updated on 8 Sept 2025179What's the difference between a fixed term and a flexible term in Earn?
This means both your earnings and your deposit move out of Earn and back to your account.Published on 10 Aug 2023Updated on 17 Nov 202589Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 9 Feb 202632How do I check on updates to my support ticket?
If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I view ticket details, conversation history, and reply to a support ticket? You can view and reply to your support ticket through the OKX app or OKX website. You can also view your past chat history with our customer support team through the following methods.Published on 17 Oct 2025Updated on 4 May 202656What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 29 Mar 2026257What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 3 Feb 202611How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on 22 Aug 2023Updated on 6 May 202621,480Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on 17 Oct 2025Updated on 27 Jan 202613