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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026434Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 12 Feb 2026218How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,036USDG Convert Fees Change Announcement
Go to Asset under Earn. Select USDG to view your rewards. Go to Earn under Explore. Select USDG to view your rewards. FAQ When and how are rewards distributed? Rewards are distributed every Wednesday directly to your funding account. How are rewards calculated? OKX takes the lowest hourly snapshot balance of each day as your eligible balance for that day's rewards.Published on 20 Feb 2026Updated on 21 Feb 20264Why can’t I see or use my crypto balance?
Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 29 Apr 20266Why can't I join or claim rewards from a campaign?
New campaigns are launched regularly, so please check the Campaign Center for additional opportunities.How long does it take to receive my campaign reward if I am eligible? The time it takes to receive your campaign bonus depends on the campaign type and its terms. Generally: Referral Program Inviters will receive rewards once their invitees complete the required tasks. Rewards are typically subject to a 14-day lock-up period. You must claim your reward before the campaign period ends.Published on 10 June 2025Updated on 13 May 202614,649How do I close lead trades with a limit order and custom amount?
You can find out more in this article.How do I set a take profit and stop loss? Go to your ongoing orders to set a TP/SL. You can set the TP and SL trigger price. The amount will be the same as the related ongoing order.How does a copy trader sell assets or close positions? Copy trader orders will replicate the orders of the lead trader they are copying.Published on 5 Dec 2023Updated on 9 Feb 20262,263Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.Processing time Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on 13 Apr 2026Updated on 17 Apr 2026How do I verify OKX's ownership and balance of the wallet address?
It may take some time to synchronize. Please refer to here Use third-party nodes: Infura、Alchemy Example: Alchemy provides ethereum archive node serviceOKLink API balance verification Login to OKLink Go to profile > API Select Create API under On-chain Data to create apiKey Configure parameters related to OKLink open API in the rpc.json file OKLink is a blockchain big data company that provides an open interface to query the address balance of a specified height in the blockchain.Published on 26 Sept 2023Updated on 26 Jan 20261,001How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 5 May 202696Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.Processing time Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer cash deposit methods that are instant, some bank transfers can take up to 1 business day depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.Published on 13 Apr 2026Updated on 17 Apr 2026How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on 14 July 2025Updated on 20 Nov 2025BRC20 Trading and Inscription FAQ
Due to the surge in transactions causing network congestion, your transaction may take 1-2 days to be fully confirmed. If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail?Published on 20 Dec 2023Updated on 2 Mar 2026817DEX Referral FAQ
Some impacts after downgrade take place: Your total commission rate decreases (for example, from 40% to 35%) But discounts given to friends in already-created codes remain unchangedCan I invite my own other wallets? No, you can't. This constitutes self-referral, a strictly prohibited violation. The system detects self-referral behavior through multiple technical means.Published on 31 Dec 2025Updated on 13 May 20264Where do I find limits, fees and processing time details for cash withdrawal?
Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on 23 May 2025Updated on 4 Mar 202635