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What's Wallet Connect?
Users under 18 years old are not eligible to register an exchange account and therefore can't use the Wallet Connect feature.Published on 7 Jan 2025Updated on 29 May 20261,395How do I create passkeys? (app)
Remove passkey As a security precaution, removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal.Published on 16 Aug 2023Updated on 5 June 202613,399A beginner's guide to identity verification
I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.9. Which types of documents can I use to verify my residential address for account identity verification?Published on 25 Sept 2023Updated on 29 May 20266,481Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 June 2026136What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,828What are the spot trading guidelines for copy traders?
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 6 Nov 2023Updated on 5 June 2026283X Stake FAQ
The estimated APR is updated every hour based on the total staking amount and Bonus Multipliers of all participants in the previous hour. Your hourly reward = Hourly reward tokens × Your staking amount in the previous hour × Your Bonus Multiplier ÷ Total weighted staking amount of all users Your hourly APR = (Your hourly reward × Reward token price) ÷ (Your average hourly staking amount × Staked asset price) × 24 × 365 Note: the APR displayed on the page is for reference only.Published on 12 May 2026Updated on 29 May 20262How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,046How do I update my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 2 June 202630Why did my identity verification fail?
Under 18 Years Old The document you submitted does not meet the platform’s requirements. The system has detected that you do not meet the minimum age requirement. You may reach out to us via OKX Assistant once you have reached the age requirement to complete your identity verification.Published on 5 Sept 2023Updated on 29 May 202611,581How do I change my login password?
Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 5 June 202619,724How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20263How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,196Lead traders: Spot lead trading guidelines
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 30 Oct 2023Updated on 29 May 2026197OKX Australia - Refer a Friend Program
The RAF program commenced on 14 May 2024 18:00 AEDT and will continue until such time as OKX, in its sole discretion, decides to terminate the promotion ("Campaign Period"). The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 29 May 202624