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How do I enhance my OKX app security?
Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on 21 Mar 2025Updated on 12 May 2026FAQ37How do I start onboarding as an institutional user?
You can trade, deposit and make withdrawals after you've completed your identity verification.Getting started Log in to your account and head over to the verification page. Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ55How do I connect my Keystone Hardware Wallet to OKX Wallet?
Select Connect wallet to start.On Keystone hardware wallet Go to your Keystone hardware wallet and select OKX Wallet QR code will appear, ready for scanning with OKX WalletOn the app Go to the OKX App > Wallet, and select I already have one Select Hardware wallet and opt for Keystone Select Scan to connect and scan the QR code displayed on your Keystone wallet. Then, follow the provided instructions carefully Select an account to connect with.Published on 8 Nov 2023Updated on 2 Mar 2026FAQ12,803Updates on the P2P Marketplace: instant crypto release
If you're placing an order via the web browser, ensure you select the QR code at the payment-pending page The QR code will appear and you'll need to scan it via your StarPay app or any app that supports QRPh If you're placing an order via the OKX app, tap Scan to pay at the payment page The QR code will appear and you'll need to scan it via your StarPay app or any app that supports QRPhPublished on 4 May 2023Updated on 17 Nov 2025Announcements4 Steps to Keep Accounts Safe
Step 3 Open Google Authenticator App, and select “Account Setting”- “Scan barcode”. Your phone will appear 6-digital code after scanning QR code. Step 4 Complete setup by entering the 6-digital code. Google Authenticator will now be linked to your OKX account. Other Safety Tips 1. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 2.Published on 3 Oct 2017Updated on 17 Nov 2025AnnouncementsPasskey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026FAQ125Why did my identity verification fail?
Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera. Follow the face recognition instructions carefully: align your face with the camera, then slowly move your head around the circle displayed on the screen.Published on 5 Sept 2023Updated on 12 May 2026FAQ11,564What's Strategy protection and hidden personal trades features?
On the App: Head over to the Marketplace page and select the Profile icon Select three dots > Settings Select Trade performance > Private to start hiding your personal trades from others On the Web: Head over to the Marketplace page and select the Profile Select Settings > Personal trades Select Hidden to start hiding your personal trades from othersPublished on 14 July 2024Updated on 15 Apr 2026FAQ62The Recommendations to Improve OKX Account Safety
Open Google Authenticator, select "+" to scan your QR code. After scanning, it will show 6-digital verification number on your phone. Fill in the verification code at OKX website to complete the linking. 2. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 3.Published on 30 Sept 2017Updated on 17 Nov 2025AnnouncementsWhat can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on 2 Sept 2023Updated on 12 Feb 2026FAQ1,462How do I manage my assets in my OKX wallet? (web)
Open your OKX wallet web extension, select Copy address and the wallet address of the network you want to receive the crypto Select the copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX wallet web extension, select Receive, and select the Crypto and Network that you want to receive Select Receive to generate the QR code to receive your funds Scan the QR code to transfer crypto Scan the QR code to receive your fundsTransfer from your OKX WalletPublished on 22 Aug 2023Updated on 3 Mar 2026FAQ429How do I use OKX NFT?
Enter the address or scan the address QR code that you want to transfer to and select Confirm Enter the address or scan the address QR code that you want to transferHow do I view my NFT transactions? On your OKX Wallet homepage, select More > NFT > Tap the Profile icon > NFT orders.Published on 22 Aug 2023Updated on 16 Apr 2026FAQ5,155What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026FAQ118How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 19 Jan 2025Updated on 9 Feb 2026FAQ2How do I make a deposit? (web)
Select Copy or scan the QR code to make a deposit via the platform you're sending from Note: Due to blockchain confirmation delays, deposits may not be credited immediately. Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on 13 Aug 2023Updated on 12 May 2026FAQ7,796