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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on 12 Dec 2024Updated on 15 Oct 2025FAQ80How do I claim McLaren Race Rewind NFT?
If you haven't created a wallet or need to import your wallet to be part of the McLaren Race Rewind, visit here to learn more.How do I claim the McLaren NFT on OKX Marketplace? Visit the Drops Page and over there, select Claim Select Claim to start the claiming process This will prompt a confirmation signature in your wallet.Published on 13 June 2024Updated on 12 Sept 2025FAQ27How to withdraw, trade and stake WLD tokens on OKX wallet?
The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on 28 July 2023Updated on 12 Feb 2026FAQ103OKX Wallet now supports the WEMIX3.0 network
This integration is part of OKX's wider partnership with WEMIX. Additional integrations and campaigns between OKX Wallet and WEMIX are expected in the near future. OKX team January 5, 2024Published on 5 Jan 2024Updated on 17 Nov 2025AnnouncementsOKX to support new AUD fiat trading pairs
This is part of our ongoing commitment to investing in Australia and expanding our AUD trading pairs, ensuring local users have access to a diverse and growing range of crypto assets.Published on 15 Aug 2024Updated on 9 Feb 2026AnnouncementsDelisting ApeCoin from On-chain Earn
No action is required on your part. Thank you for your continued support as we work to provide better products for our users. If you have any questions or need assistance with your account, please feel free to contact our support team at support@okx.com. We’re here to help ensure a smooth transition during this update. OKX team November 16, 2024Published on 16 Nov 2024Updated on 1 Apr 2025AnnouncementsOKX to support BABYDOGE on the X Layer chain
As part of the ongoing X Layer PP upgrade and OKB gas optimisation, BABYDOGE support on the OKTC chain will be gradually sunset. Following this adjustment, users are advised to manage their BABYDOGE assets via the X Layer network going forward to ensure uninterrupted access to deposit and withdrawal services.Published on 31 Dec 2025Updated on 11 Feb 2026AnnouncementsHow do I generate AI artwork on OKX marketplace?
Whether you're a seasoned artist or just discovering your creative side, OKX invites you to be part of this exciting journey into the world of non-fungible tokens, where art knows no bounds. Explore, create, and embrace the NFT revolution with OKX.Published on 13 Nov 2023Updated on 4 May 2026FAQ23How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on 11 Sept 2024Updated on 12 Sept 2025FAQ31Launch of Perpetual Swap & Transaction Fee Adjustments
Before taking part in the competition, please review the related terms for perpetual swap trading. Perpetual Swap Trading Guide: https://OKXsupport.zendesk.com/hc/en-us/sections/360003039191-Perpetual-Swap-Trading 3. Perpetual swap trading is scheduled to launch at 17:00 Dec 10, 2018 (CET, UTC +1) (subject to delay, depending on trading simulation test results).Published on 30 Nov 2018Updated on 17 Nov 2025AnnouncementsWhat's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on 24 June 2025Updated on 6 Apr 2026FAQ60OKX will stop supporting Single-collateral Loan
As part of this practice, OKX will stop supporting the Single-collateral Loan function. To provide more time for users with existing active orders in Single-collateral Loans, OKX has extended the offboarding time from 8:00 am September 29, 2024 (UTC) to 8:00 am November 29, 2024. Please note that order Single-collateral Loan order creation has been ceased since September 2023.Published on 30 Apr 2024Updated on 17 Nov 2025AnnouncementsPYTH delisting from Onchain Earn
No additional action is required on your part, and you will automatically receive your funds after delisting. However, you may choose to redeem your funds before the stated delisting date if you wish. If you have any questions or need assistance, visit our support center and chat with customer support.Thank you for your continued support as we work to improve our products. OKX team February 27, 2026Published on 27 Feb 2026Updated on 27 Feb 2026AnnouncementsWhy am I asked to confirm my personal details again?
Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on 19 Mar 2025Updated on 15 Oct 2025FAQ148Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on 10 Oct 2024Updated on 1 Dec 2025FAQ6