All
FAQ
Announcements
Product documents
Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on May 29, 20265,607What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsPublished on Feb 5, 2024Updated on May 29, 2026132What's Index Smart Portfolio trading bot and how do I use it?
The Index Smart Portfolio bot continuously monitors market trends and automatically adjusts asset allocations to keep your portfolio optimized. This approach offers users a hands-free, diversified investment strategy, reducing the need for constant market tracking and manual trading.Published on Mar 7, 2025Updated on May 29, 20264What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on May 29, 2026638Why do I need to complete an identity re-verification during the service update? (LATAM)
You can update your country of residence by going to Profile > Country or Region > Change region.Please note that when changing your country of residence: You will need to provide a valid ID document from the new country, or a document accepted for that region You may need additional documentation proving your new residence Your account will be updated in accordance with the regulations of the new country If the system does not allow you to make the change on your own, please contact us via chatPublished on Apr 23, 2026Updated on May 29, 2026How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a...Published on Dec 12, 2024Updated on May 29, 202680How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on May 29, 2026147Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address. Note: deposit tag/memo are typically 7–8 digits long. Please refer to the tag/memo number displayed on the deposit page and enter it exactly as shown. For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on Aug 22, 2023Updated on May 29, 2026417How do I check the status of my returned withdrawal?
It should clearly include: Withdrawal TXID from OKX Refund TXID from the external platform Token type Token amount Deposit address (with tag/memo, if needed) Show the deposit address for the specific token type on the external platform. This is required if the withdrawal was returned due to a wrong or missing tag/memo. Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform.Published on Oct 30, 2023Updated on May 29, 2026298What are sanctions?
If there is one thing sanctions have in common, it is that breaches are often serious and accompanied by fines or incarceration. OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary?Published on Sep 1, 2024Updated on May 29, 20263How can I get my project listed on OKX?
Include key metrics such as: Total Value Locked (TVL) Market share User growth Accurate, data-driven information strengthens your application.Do I need to explain competitors and differentiators? Yes. Clearly explain: Who are your competitors What makes your project unique This helps reviewers understand your market position.What should I include about tokenomics?Published on Apr 16, 2026Updated on May 29, 20261How do I deposit and redeem crypto on OKX Earn?
To deposit your crypto and start earning, you'll need to sign up or log in first. Then you can explore Earn offers, deposit your crypto, and redeem it. How to deposit crypto Find Earn offers on the individual asset pages or on your portfolio page Select the offer you like Select the earning option Select Next to start depositing. If you don't have enough crypto, you can deposit it from another platform, buy on OKX, or convert another crypto.Published on Aug 10, 2023Updated on May 29, 202656How to transfer crypto from Coinbase to OKX?
If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands. We also offer free iDeal, Bancontact and SEPA bank transfers. Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe.Published on Jun 19, 2025Updated on May 29, 20267How to claim my RL OKXclusive Pass?
To get the RL OKXclusive Pass, you will need to download the OKX App first. Please follow this step-by-step tutorial to create your crypto wallet and claim the RL OKXclusive Pass.Published on Apr 5, 2023Updated on May 29, 202640What's Options trading?
In any single-currency/multi-currency/Portfolio margin account, you can choose to place orders as an isolated or cross position. Isolated means this position is separated from other positions. In Single/Multi-currency, long option positions could only be placed as isolated positions as it's free of liquidation. For pure option buyers, you could always choose isolated even if you're in Portfolio margin so that you don't need to worry about any margin requirement for long option positions.Published on Nov 19, 2024Updated on Jun 2, 202612