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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 202652OKX AI 101
Common AI & Trading Terms LLM:Large Language Model — the AI's core for understanding and generating text Token:the smallest unit of text processed by LLMs, ~0.75 English words Prompt:the instruction or question you give to an AI AI Agent:an AI system that can autonomously plan and execute tasks MCP:Model Context Protocol — the standard for AI to call external tools Context Window:the maximum number of tokens an LLM can process in one go Hallucination:when AI generates plausible-sounding but factuallyPublished on May 4, 2026Updated on May 5, 20261How do I create NFTs?
You can submit pictures, an audio or video clip. Currently, you need to submit them one by one, and there is a size limit for the file that you upload. We suggest setting a royalty for your NFT so that you can get some income every time your artwork is traded. However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review.Published on Jun 8, 2023Updated on Mar 4, 20261,408How do I generate AI artwork on OKX marketplace?
This flexibility allows creators to have more control over their earnings, making it an attractive feature for both newcomers and established artists.Steps to generate AI artwork on OKX NFT Marketplace: Open your OKX app, go to Marketplace in your wallet and select Create Select Create to start generating your AI artwork page Select Generate AI artwork to start You can Describe your idea and Choose an art style based on your preferences and select Generate artwork You'll need to review your walletPublished on Nov 13, 2023Updated on May 4, 202623How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026291Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on May 12, 202611,564What is Agent Trade Kit?
AI-related activities may result in the total loss of your invested assets. Terms and conditions apply.Published on Apr 29, 2026Updated on May 12, 20261How do I automate grid trading strategies on futures grid trading bot?
Like spot grid, the easiest way to use the futures grid trading bot is with the back-tested AI strategy. It's as below: Select your trading pair before selecting Copy AI strategy Select the Copy AI strategies option to launch the list of strategies Select the strategy you want to use. Then, select Copy Copy your preferred AI strategy after selecting your trading pair Next, you can customize the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on Jun 13, 2024Updated on Sep 10, 202536How do I automate grid trading strategies on spot grid crypto trading bot?
After selecting the strategy duration, select Copy to apply the AI-generated parameters to your Spot Grid configuration Copy any AI-generated parameters that you prefer under the AI strategy option Input your desired trading amount and select Confirm Adjust your investment amount accordingly and confirm to proceedHow can I take my spot grid to the next level with trailing settings?What's trailing settings?Published on Feb 29, 2024Updated on Jan 30, 20261,781How do I dollar-cost average at OKX with DCA trading bots?
Once you're finished, confirm your order by inputting the amount that you're comfortable trading using the bot.How does OKX's AI strategy adapt to my risk profile and trading preferences? Our unique AI strategy will present you with preset parameters determined by the risk profile you've selected. These parameters are tailored to individuals with varying risk appetites and will impact the frequency of trades made.Published on Oct 6, 2023Updated on Nov 17, 202524What's a futures trading bot and how do you automate trades with it?
Like spot grid, the easiest way to use the futures grid trading bot is with the backtested AI strategy. After selecting your trading pair, select Copy AI strategies Copy AI strategies effortlessly after selecting the trading pair Select the strategy you want to use. Then select Copy Several strategies are available to be copied Next, you can customise the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on Dec 26, 2023Updated on Oct 29, 202535What's Spot DCA (Martingale) bot and how to use it?
AI strategy: use the parameters recommended by backtested strategy (These parameters are based on a weekly backtest of this pair). Lead bots: copy lead traders' winning bots on the Marketplace in one-click.What are the DCA trading parameters? Price steps: percentage difference between two consecutive safety orders, denominated in quote currency.Published on Nov 13, 2024Updated on Feb 9, 202632Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Sep 8, 202523How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 4, 2024Updated on Nov 17, 202510How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Apr 6, 20267,036