On the app On the P2P trading page, select Orders Select Orders to proceed to the next phase Select the completed order that you want to download the receipt for Select completed order of your preference to retrieve the order receipt Select the Download button at the bottom of the order review page. Open or save a PDF file to review the receipt.

Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.

If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the corresponding

You will receive a message in the app or on the website indicating a deadline to complete the process. If you do not complete it on time, some features of your account will be temporarily restricted: Receive notification: a message informs you of the deadline to re-verify your identity. Confirm your country of residence: select your current country. Upload your document: provide your valid national ID document (DNI, cédula, DUI, or passport, depending on your country).

Please provide a PDF file or a clear photo of the document; screenshots are not accepted. The address on the document should match the residential information you provided during your identity verification. The document must be in your name.

The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdiction

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.

Cracked Software and Illegal Downloads Free and unauthorized software activators, game cheats, or pirated media often contain embedded Trojans. These are widely circulated on file-sharing platforms and pose significant security risks to your device. Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download.

Submit your shipping information on time: Please provide an accurate delivery address before the deadline specified above. If you don't fill in the address information before the deadline or fill in an incorrect address, your gift set will be forfeited and re-shipment will not be available. Estimated delivery time: Gift sets will be shipped within 1 month after the event ends on March 31, 2026.

John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards.

If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted? Once your account is restricted, you may still be able to: Log in to OKX View balances and transaction history Close open positions Submit any required documents or information Note: restrictions may vary depending on the specific scenario.

John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. This activity does not constitute and shall not be considered to be investment advice or a recommendation to deal in any product or investment.