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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135Understanding the risks of using digital payment token services
Price Volatility Risk Digital Payment Tokens (DPT) prices can rise and fall by very large amounts in a short span of time. This is called price volatility, and it's often more extreme than in traditional markets. Here's what you need to know: Speculative trading can cause large and sudden price swings. Market demand, breaking news, or changes in sentiment can shift prices quickly. Sharp drops within minutes may lead to total loss of your investment.Published on Jun 17, 2025Updated on May 29, 20263How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on May 29, 2026863OKX P2P dispute handling rules
Please consult your legal/ tax/ investment professional for questions about your specific circumstances.Published on Aug 28, 2023Updated on May 29, 20261,141Common scam tactics
Eventually, you're asked to pay "taxes", "fees", or "verification charges" to release your funds. These payments go directly to the scammer, and withdrawals are never permitted. Note: if someone you've never met in person is directing you to move funds on OKX or any other platform, stop immediately and contact OKX Assistant. For example, someone on Instagram gets a message from a stranger. The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram.Published on Sep 28, 2023Updated on May 29, 20262,724What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on Dec 24, 2024Updated on Jun 5, 2026868How do I invest in NFTs?
Consider tax issues: in many countries, NFTs are taxable on capital gains. Before investing in an NFT, make sure you understand the tax policies of your country or region.Published on May 5, 2023Updated on May 29, 2026122Unseen City Shirts - The Roses and The Bees - NFT FAQ
Disclaimer No purchase or payment necessary. This is not investment advice. Your investment will be unprotected if something goes wrong. Past performance is not indicative of future returns. Capital gains tax may be due. NFTs are risky investments and you may lose all your capital.Published on Apr 19, 2024Updated on May 29, 202623How do I fund my OKX Wallet for McLaren Race Rewind?
Capital gains tax may be payable on profits from their resale. They do not grant you any intellectual property rights in the underlying artwork or the right to display the artwork for commercial purposes or modify it. Discover how the Race Rewind Collectible Program guides can assist you with essential actions that you need to take throughout the claim period of race weekends.Published on Oct 4, 2024Updated on May 29, 202634How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 202612,255How do I manage my P2P settings?
Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods? Once you open your P2P profile, look for the payment section: it's called Manage payment methods on the website and Payment in the app.Published on Aug 22, 2023Updated on May 29, 20262,537How do I avoid scams from off-site communication in P2P transactions?
The seller insists that buyers make payment despite the order being automatically canceled due to timeout. Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies.Published on Sep 11, 2025Updated on May 29, 202617What are the rules for P2P order cancellation?
Payment Completed How does the restriction work?Published on Aug 16, 2023Updated on May 29, 20261,829How do I raise a dispute when using P2P trading?
You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account. Always check if you've received the payment in your bank/wallet account.Published on Aug 22, 2023Updated on Jun 8, 20263,599Introducing USD deposits and withdrawals
Opening Deposit/Withdraw from our websiteWhat currencies and payment methods does OKX currently support? Currently, we offer deposits and withdrawals with your most preferred payment methods. The payment methods and currencies available to you depend on your country of residence. More options will be coming soon.What are the USD deposit and withdrawal fees, limits, and processing times?Published on Feb 14, 2025Updated on May 29, 202613