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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Note: T+1 restrictions cannot be appealed for early unfreezing.Published on Mar 17, 2023Updated on May 12, 20262,929How do I access cryptocurrency derivative products in Australia?
The pathway you follow depends on your client classification under the Corporations Act 2001 (Cth).Pathway 1: Retail derivatives Retail clients in Australia may access USDT-margined crypto perpetual contracts with a maximum leverage of 2:1. Retail derivatives are subject to additional consumer protections, including negative balance protection, margin close-out protection and mandatory disclosure documents. To access retail derivatives, you must complete the following: 1.Published on Mar 20, 2024Updated on Apr 29, 202620What limits are there for futures copy trading?
1. Copy trading setting limits are as below: Field Limit Amount per order (Fixed amount) 10 - 100,000 USDT Amount per order (Proportional) 0.01 - 100x Maximum amount for copy traders 10 - 10,000,000 USDT2. Lead trader limit You can copy up to 10 traders when using hedge mode or 1 trader when using one-way modePublished on Oct 31, 2023Updated on May 11, 2026253What limits are there for spot copy trading?
1. Daily lead trade limit: 500 new buy order 2. Total lead trade limit: 5000 new buy orders 3. Maximum profit-sharing ratio and Maximum copy trader limit depends on lead trader's trader tier. 4.Published on Oct 30, 2023Updated on Mar 10, 2026127How do I verify my wallet address?
Note: Other wallet connections are currently not supported on the OKX SG App, please use the Web: https://my.okx.com/en-sg Continue to connect your wallet You can choose to connect via OKX wallet extension You can also choose to connect via other methods If you choose to connect your wallet via WalletConnect, you can scan the QR code or select All Wallets to pick the wallet that you are using.Published on Jun 24, 2025Updated on May 5, 20263What are the cryptoassets that are listed on OKX in France?
Arbitrum ASTR Astar ATOM Cosmos AVAX Avalanche AXS Axie Infinity BADGER Badger DAO BAL Balancer BAND Band Protocol BAT Basic Attention Token BCH Bitcoin Cash BICO Biconomy BLUR Blur BNB BNB BNT Bancor Network BONK Bonk BSV Bitcoin SV BTC Bitcoin BTT BitTorrent CEL Celsius Network CELR Celer Network CFG Centrifuge CHZ Chiliz COMP Compound CQT Covalent CRO Crypto.com CRV Curve Finance CSPR Casper Network CVC Civic CVX Convex Finance DAI Dai DOGE Dogecoin DOT Polkadot DYDX dYdX EGLD Elrond ENJ Enjin Coin ENSPublished on Mar 18, 2024Updated on Feb 9, 20262Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on Dec 4, 2024Updated on Apr 6, 2026726How do I manage my wallet? (app)
You may follow the following steps: 1. Go to the wallet home page, select the wallet account name 2. Select Manage wallet > select the red Remove button > Delete Note: after re-importing with your seed phrase, only Account 01 will be restored by default — other accounts will need to be added manually. OKX Wallet Browser Extension Removing a specific derived account is supported. You may follow the following steps: 1. In the extension, tap the wallet account name 2.Published on Aug 22, 2023Updated on May 9, 20262,031Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~1 BTC) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 3: the user converts his 1 BTC to ETH at the price of 3,000 USDC/ETH. He receives 20 ETH at 17:10 UTC.Published on May 13, 2024Updated on Apr 3, 2026359How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Oct 15, 202530How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on Sep 29, 2023Updated on Sep 10, 2025554How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on May 13, 202619,666How do I view Profit and Loss (PnL) and switch PnL display?
1. Open the OKX App, select Assets 2. Select the PnL line chart on the right to expand it. Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display?Published on Jul 7, 2024Updated on May 13, 202647Trading Fee Rules FAQ
Trader A (Maker fee: 0.02%; Taker fee: 0.03%) bought 100 contracts of call options (notional is 1 BTC): If trader A is the taker when order filled, so the Trading fee = Min(0.03% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0003 BTC; If trader A is the maker when order filled, so the Trading fee = Min(0.02% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0002 BTC.Published on Mar 22, 2024Updated on May 11, 20261,084