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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135How do I buy crypto with a third-party channel in Australia?
Then select your preferred third-party channel in the Payment method before selecting Preview order. Insert the AUD amount and select your preferred third-party channel to buy crypto If you select the crypto that is not supported by your preferred third-party channel, you're required to purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto.Published on Oct 25, 2024Updated on May 29, 20262How to get started with Savings Starter?
Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards.Published on Sep 5, 2023Updated on Feb 9, 20262,421Learn & Earn Campaign that is only for Turkish users event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Cuba, Iran, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St.Published on Oct 24, 2023Updated on May 29, 202638How do I identify OKX official accounts?
You can now identify official OKX accounts or channels via channel verification. Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result.Published on Aug 11, 2023Updated on May 29, 20265,385OKX Learn to Earn: BTC halving 2024 event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk, Uzbekistan and Malta.Published on Mar 26, 2024Updated on May 29, 20266,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
This promotion excludes residents from the following jurisdictions: Hong Kong, Belgium, Cuba, France, Iran, Japan, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta.Published on Dec 26, 2023Updated on May 29, 20264,136Affiliate FAQ
Can I change the signup channel to another affiliate channel? No, you aren't allowed to change the attribution of your affiliate channel once it has been assigned.5. Can I delete my account and re-sign up to attribute it to a different affiliate? No, you aren't permitted to change your channel by deleting and re-creating accounts for different affiliate attributes.6. When I'm registering, I notice that there's a default affiliate invitation code already filled in and it can't be edited.Published on Dec 4, 2024Updated on May 29, 2026728Introducing USD deposits and withdrawals
When processing a deposit or withdrawal, minimum and maximum transaction limits apply to individual payment channels. Currency Channel Minimum Max. Cumulative Deposit Max.Published on Feb 14, 2025Updated on May 29, 202613What is the New User Full Rebate Program?
One Program at a Time: Each user may only participate in one New User Bonus activity at any given time, regardless of the entry point or acquisition channel. Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate.Published on Mar 16, 2026Updated on May 29, 20264Spot copy trading: copy trader FAQ
Download OKX App: Visit here X: Visit here Telegram: Visit here Discord: Visit here YouTube: Visit here Other channels: Visit herePublished on Oct 18, 2023Updated on May 29, 2026124How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on May 29, 2026206How to prevent phishing emails?
Always use the official support channels listed on the OKX website. Never send funds or share sensitive information If an email asks you to transfer funds, provide your password, private key, or seed phrase — it's a scam. Report and delete suspicious emails Mark the email as spam or phishing, then delete it to prevent accidental clicks.Published on Jun 24, 2025Updated on May 29, 20263Options trading FAQ
RFQ trades history is also streamed via Telegram channel: OKX Liquid Marketplace TradeHow do I access my options trade history (Private)? Head over to Assets > Order center > Trading account history. To learn more on what's Options trading is all about, visit here.Published on Nov 19, 2024Updated on May 29, 20264Why haven’t I received a reply from the blockchain project team?
If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on May 29, 202614