All
FAQ
Announcements
Product documents
How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on Aug 17, 2023Updated on May 29, 20263,766How can I reduce trading fees?
To help you trade more efficiently, OKX offers several ways to reduce trading fees. Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements.Published on May 19, 2025Updated on May 29, 202670How can you grab exclusive opportunities with OKX Launchpad?
Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.Published on Nov 10, 2023Updated on May 29, 202658How can I get my project listed on OKX?
Getting your crypto project listed on a major exchange like our platform can be a key milestone for visibility and access to liquidity. This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project.Published on Apr 16, 2026Updated on May 29, 20262How can I protect myself from scammers?
Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on Aug 21, 2023Updated on Mar 3, 202612,255How can the OKX NFT Marketplace keep your NFT investments secured?
This is where the OKX NFT Marketplace shines, setting new standards for NFT security to ensure that your digital assets are in safe hands.Verified listings for peace of mind One of the primary ways OKX ensures the safety and security of its users is through verified listings. In an environment where anyone can mint an NFT and list it for sale, distinguishing genuine, valuable assets from countless imitations and fraudulent listings can be a daunting task.Published on Nov 10, 2023Updated on May 29, 202620How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135How to get started with Savings Starter?
Savings Starter aims to help new users get started with our Earn product. You can earn up to 30% APR for 3 days when you subscribe to this product.Rules Savings Starter is only available for eligible first-time Earn users who have completed their identity verification through their master OKX account. You can only subscribe once to a Savings Starter product. You can redeem your crypto from Savings Starter at any time.Published on Sep 5, 2023Updated on Feb 9, 20262,421Understanding the risks of using digital payment token services
Price Volatility Risk Digital Payment Tokens (DPT) prices can rise and fall by very large amounts in a short span of time. This is called price volatility, and it's often more extreme than in traditional markets. Here's what you need to know: Speculative trading can cause large and sudden price swings. Market demand, breaking news, or changes in sentiment can shift prices quickly. Sharp drops within minutes may lead to total loss of your investment.Published on Jun 17, 2025Updated on May 29, 20263How do I raise a dispute when using P2P trading?
If you still haven't gotten a reply, you can get help from customer support by raising a dispute. Here's how you can get help: Select the order you want to follow up with Select Need Help? Select the issue you are facing Follow the instructions on-screen to upload payment proof so that our customer support can review and process your disputeWhat happens if I accidentally release crypto without receiving the payment? We're sorry to hear that!Published on Aug 22, 2023Updated on Jun 3, 20263,599Supercharge your supercharts Terms & Conditions
Crypto/digital financial assets, including stablecoins and NFTs, involve a high degree of risk, can lose value, and can even become worthless. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition and risk tolerance. Not all products are offered in all regions.Published on Oct 1, 2025Updated on May 29, 202637Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on May 29, 202630How do I level up my trades with Mizar?
That means you don't need to deposit any funds on Mizar to trade, but you can connect to your exchange with API keys.3. How do I connect OKX to Mizar? Learn more on how you can create your OKX API key and how to connect it to the Mizar bot by reading about it here.Published on Mar 28, 2024Updated on May 29, 20265What's a futures trading bot and how do you automate trades with it?
This results in widening grids further out from the starting price. You can also add leverage to your trades to increase your position size relative to the margin used. When you’ve entered the futures grid bot parameters, select Create. On the next screen, check the order details and add a price at which to stop loss or take profit. Select Confirm to place your order.Published on Dec 26, 2023Updated on May 29, 202636How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Apr 30, 20267