All
FAQ
Announcements
Product documents
What's Dual Investment and how do I use its auto-renewal?
Dual Investment allows you to navigate the unpredictable world of cryptos with a safety net, ensuring gains regardless of the market's direction.What's Dual Investment auto-renewal? Dual Investment auto-renewal helps you continuously subscribe your principal and interest to new Dual Investment orders while letting you set your price preference to suit your investment needs.How does Dual Investment auto-renewal work? We offer two auto-renewal strategies – Basic and Advanced.Published on Nov 7, 2023Updated on May 29, 20261,541How do I apply for the OKX Market Forced Royalty Contract?
To enable this feature, you must allow your collection to be traded exclusively on the Web3 Wallet Marketplace.How do I apply for the OKX Market Forced Royalty Contract?Published on Jun 18, 2024Updated on May 29, 202635Why did my identity verification fail?
The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address. Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours.Published on Sep 5, 2023Updated on May 29, 202611,578How do I use Dual Investment?
This feature applies to both existing and new Dual Investment orders. To learn more, please refer to the article: What's Dual Investment and how do I use its auto-renewal?How do I check the transaction history of Dual Investment?Published on Aug 18, 2023Updated on Jun 2, 202665Guide to ID and selfie photos for identity verification
Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on Oct 13, 2023Updated on Jan 28, 202613,899United Kingdom (UK) financial promotions FAQ
Note: these changes only apply to retail users who are resident in the UK. failure to renew your self-categorisation statement will result in account restrictions.How does the questionnaire and self-categorisation statement process work for the UK resident users? Existing UK users If you're a current UK resident, you'll be prompted to complete the appropriateness questionnaire and self-categorisation statement upon log-in.Published on Dec 28, 2023Updated on May 29, 202669TradingView Subscription Codes – Terms and Conditions
After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView. Users are responsible for ensuring the code is valid in their region.Published on Jul 23, 2025Updated on May 29, 20266TradingView Subscription Codes – Terms and Conditions
After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView. Users are responsible for ensuring the code is valid in their region.Published on Jul 23, 2025Updated on May 29, 2026TradingView Subscription Codes – Terms and Conditions
After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView. Users are responsible for ensuring the code is valid in their region.Published on Jul 23, 2025Updated on May 29, 2026Why do I need to complete an identity re-verification during the service update? (LATAM)
Upload your document: provide your valid national ID document (DNI, cédula, DUI, or passport, depending on your country). Make sure the document you use matches your country of residence. Facial verification: complete facial recognition with a live selfie.FAQ1. Why am I being asked to verify my identity again if I have already completed identity verification?Published on Apr 23, 2026Updated on May 29, 2026How do I enable or disable my Trader Mode?
However, your strategy orders won't be able to be resumed after cancellation.How do I renew or re-enable my Trader Mode? Open your OKX Web3 homepage, select Trader Mode to go to Trader Mode status page, select Enable. Select Enable to extend your Trader Mode enabled statusFAQ1. Is my Trader Mode status synced across the extension and app? Yes.Published on Aug 22, 2025Updated on May 29, 2026244What's KYC: What to expect and why it matters?
., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on May 29, 202665How do I verify an individual account?
., passports, driving licenses, etc). They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on May 29, 202631,407What's the P2P Merchant Program?
Compare the benefits here.How do I apply and become a Super Merchant? Anyone who has met security and trading statistics requirements can apply to become a Super Merchant. You can apply by following the steps below: Go to Menu > P2P Trading > P2P > Profile > Become a Super Merchant to submit your application.Published on Sep 5, 2023Updated on Jun 1, 2026628What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
T+N protection applies to all users, including VIP users. Whenever you purchase crypto via P2P, our risk control system will assess the transaction and apply restrictions if the conditions are met.Why do I have T+N when others don't? The T+N policy applies to all users, but it isn't necessarily triggered for every transaction. Please refer to the order page to check whether T+N has been applied to your order.Published on Mar 17, 2023Updated on May 29, 20263,080