All
FAQ
Announcements
Product documents
Outcomes User Guide
This product is not affiliated with, and has not been authorized, approved, endorsed, or sponsored by, the Fédération Internationale de Football Association ("FIFA"), the World Cup Organizing Committee, or any of their official sponsors, partners, or licensees. Any references to the "World Cup" or other event-related terms in connection with this promotion are used for descriptive purposes only and do not imply any form of commercial cooperation or association with FIFA or any official body.Published on Jun 2, 2026Updated on Jun 4, 20261Outcomes FAQ
This product is not affiliated with, and has not been authorized, approved, endorsed, or sponsored by, the Fédération Internationale de Football Association ("FIFA"), the World Cup Organizing Committee, or any of their official sponsors, partners, or licensees. Any references to the "World Cup" or other event-related terms in connection with this promotion are used for descriptive purposes only and do not imply any form of commercial cooperation or association with FIFA or any official body.Published on May 20, 2026Updated on Jun 5, 2026148Lead traders: Spot lead trading guidelines
In this case, the lead trader may continue trading normally; however, copy traders will not be able to successfully follow the order. The maximum buy limit is exceeded. In this case, the lead trader may continue trading normally; however, copy traders will not be able to successfully follow the order. Click to view details of the maximum buy limit for spot trading.Published on Oct 30, 2023Updated on May 29, 2026197How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on May 29, 20263,163OKX listing mechanism
Orders are matched only after official trading begins and according to normal trading rules.Published on Apr 27, 2018Updated on May 29, 20267,498Trade and Earn FAQ
Yes, you may proceed with normal withdrawals or trading operations.Q: Can I withdraw funds after completing the task? Yes, you may proceed with normal withdrawals or P2P sell orders without affecting your task status.Q: How can I check the remaining reward quota for the task? After enrolling in the campaign, you can view your current task status and reward eligibility on the Campaign page. If no rewards have been claimed yet, the page will display only the total reward amount.Published on Mar 30, 2026Updated on May 29, 202614How do I make a withdrawal? (web)
Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 22, 2023Updated on May 29, 20261,615Satoshi test FAQ
If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months. You'll not need to perform the test again during this period unless you change your withdrawal address or upon the expiry of the verification.11.Published on May 28, 2024Updated on May 29, 202643OKX Sub-Affiliate link rules
., number of active traders ≥ 5), the link status will be restored to normal, and the corresponding commission rate will be restored in advance. As further detailed in the OKX Affiliate Rules and the OKX Sub-Affiliate Rules, all affiliates and sub-affiliates must remain fully compliant with all applicable laws and regulations and shall be responsible for any violations thereof.Published on Sep 28, 2023Updated on May 29, 2026671Convert FAQ
This is normal. The available balance on the convert page reflects the actual available amount of the asset, unlike the trading page where negative values are displayed as 0. If the asset has an open margin position that is currently at a loss, the actual available balance may be negative and will be displayed as such.7. Why is convert not working?Published on Sep 27, 2023Updated on May 29, 20261,500How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on Aug 22, 2023Updated on May 29, 202670,100Affiliate FAQ
Normally, your commissions will be distribute within 1–2 hours after trade made. However, during extreme market conditions, the high volume of calculations may cause delays of several hours, which is considered normal.4. What commission rate will be assigned when I am invited by an affiliate? You can check your assigned percentage by following the steps below: Open your OKX app > Main menu. Select User Center On the My Rewards page, you can view your rebate percentage assigned by the affiliate.Published on Dec 4, 2024Updated on May 29, 2026728Passkey FAQ
To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification? This message usually means you're using a device that doesn't have a passkey saved. For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey.Published on Mar 19, 2025Updated on Jun 4, 2026136Why can't I join or claim rewards from a campaign?
This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign. Invited user under risk control In referral campaigns, if the invited user's account is subject to risk control restrictions, the inviter will not be eligible to receive the corresponding reward.Why was my campaign reward taken away?Published on Jun 10, 2025Updated on May 29, 202614,839What is AA Smart Account?
If you previously created an AA Smart Accounts Wallet, you can still import and use it normally.Published on Sep 4, 2023Updated on May 29, 20266,103