All
FAQ
Announcements
Product documents
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025FAQ169What do I need to do when I change my country of residence?
If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on Apr 10, 2025Updated on Mar 16, 2026FAQ620Why do I need to complete an identity re-verification during the service update? (LATAM)
We accept valid national ID documents from eligible countries that meet the requirements for your region. Documents must: Include your full name, date of birth, date of issue, and expiration date Not be expired Be legible and with the photograph clearly visible Show all four corners of the document If your document meets these requirements but the system continues to reject it, please contact us via chat with a screenshot or video recording of the error.Published on Apr 23, 2026Updated on Apr 30, 2026FAQWhy did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on Sep 5, 2023Updated on May 13, 2026FAQ11,564A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on Sep 25, 2023Updated on Apr 30, 2026FAQ6,470How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Apr 28, 2026FAQ856I haven't received the verification code
If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on Aug 16, 2023Updated on May 13, 2026FAQ33,053What are Source of Funds (SoF) and Source of Wealth (SoW)?
/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on Dec 24, 2024Updated on May 13, 2026FAQ817What documents are accepted as proof of sources of funds from decentralized finance?
Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months. Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp.Published on Nov 12, 2024Updated on Feb 9, 2026FAQ54How do I invest in NFTs?
Consider tax issues: in many countries, NFTs are taxable on capital gains. Before investing in an NFT, make sure you understand the tax policies of your country or region.Published on May 5, 2023Updated on Feb 12, 2026FAQ122Africa - Merchant Referral Campaign
Referred merchants must show your mastering and understanding of OKX P2P with a +95% completion rate from a minimum of 15 completed trades profiles during the campaign period How to win? Refer a minimum of 2 new eligible merchants to join the OKX Merchant Program.Published on Jun 27, 2025Updated on Nov 17, 2025AnnouncementsHow do I post ads in the OKX P2P marketplace?
Select Create Ad to start posting your own ad I've created an ad, but my ad doesn't show up in the marketplace. Where can I find my ad? You can find all your ads on the My Ads page. If you want your ad to be seen publicly in the marketplace, don't forget to select Public during the ad creation. If you only want to share it privately via QR code or URL link, then select Private and your ad will not be posted in the marketplace.Published on Sep 5, 2023Updated on May 4, 2026FAQ654Introduction to spot mode
Spot trading As shown in the figure below, “Available” in “Buy BTC” shows you the current USDT balance available to buy BTC, while "Max buy" shows you the amount of BTC that can be bought based on the last price of BTC/USDT. “Available” in “Sell BTC” shows you the current BTC balance you can sell, while "Max sell" shows you the amount of USDT obtained after selling BTC based on the last price of BTC/USDT.Published on Dec 23, 2020Updated on Apr 13, 2026Product documentationManaging RFQs on the RFQ board (creator)
It will open up a box that shows the leg price for each leg as well as the execution side for each leg in your RFQ. Selecting the buy area will show details related to the buy direction, and the sell area will show details related to the sell direction.Executing against a quote If you are satisfied with the quote given for your RFQ, you select Buy or Sell on the RFQ board, depending on the direction you need.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationHold more BETH to enjoy exclusive ZBC airdrops
On Sep 28, 2023, the snapshot shows that user A holds 105 BETH, then 109 BETH on Sep 29, and 101 BETH on Sep 30. The calculation for user A's average daily BETH increment over the three days, Sep 28, 29, and 30, is as follows: (105 + 109 + 101) / 3 - 100 = 5 This means that user A average increment over those 3 days is 5 BETH. Assuming the total daily average BETH increment over the 3 days of the campaign is 1,000 BETH. Assuming the prize pool is 4,295,000 ZBC.Published on Sep 28, 2023Updated on Jun 21, 2024Announcements