How do I reset Two-factor authentication (2FA)?
If your security settings (phone/email/authenticator app) are unavailable and need to be reset, withdrawals and C2C selling will be disabled for 24 hours after the reset.
While logged in, go to your profile, select Account settings - Security - under Verification Methods, choose the security verification item you wish to reset.
If you are not logged in, enter your account and password to log in. On the identity verification page, click Unable to verify? - Reset Two-Factor Authentication, and select the security verification item you wish to reset.
You can use the following self-service buttons to resolve the issue:
Manage Verification Methods (Web)
Manage Verification Methods (App)
Scenario 1: You are not logged in
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On the login page, enter your account and password, then click Login. On the identity verification code input page, click Unable to verify?.
Click Reset Two-Factor Authentication, select the security verification item to reset: Reset Phone / Reset Email / Reset Authenticator App, and follow the instructions to complete the process.
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Kind Reminder:
- If you are unable to log in and need assistance from customer support, on the login page, click Get Help - Contact Customer Support.
- If the page prompts that your App version is too low, please refer to the articles below to download and update the App, then try again:
FAQ about Downloading the Android App (with links)
How to Download and Register on OKX (App/Web)
Scenario 2: You are logged in
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Open the App homepage, tap the top left to enter your profile --- Account settings --- Security --- Email Verification --- Change Email Address.
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Unable to verify --- select the security verification item to reset; here, take Reset Phone as an example.
Enter the required Email Verification and Authenticator App Code, click Confirm --- Authenticate Now, and follow the instructions to complete identity verification (including facial recognition) and bind your new phone number or email.
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Kind Reminder:
- For your asset security, after resetting or changing your phone/email, withdrawals (including internal transfers and sending gifts) and C2C selling will be disabled for 24 hours.
- For more details if facial recognition fails, please refer to: What should I do if facial recognition cannot pass?
- For more questions, please refer to the related articles:
What should I do if I have not received the verification code?