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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026449Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on May 29, 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Apr 6, 2026Updated on May 29, 2026Does OKX Marketplace charge fees?
It's important to note that zero fees do not equate to zero quality; our platform is equipped with the latest features and a robust security infrastructure to ensure a seamless and secure NFT trading experience.How can I take advantage of it? Taking advantage of OKX Marketplace's zero-listing fees is simple: Sign up: If you're not already a member, create an account on OKX Marketplace. Upload your NFTs: Upload your digital assets, ensuring that they meet our guidelines and standards.Published on Oct 14, 2023Updated on May 29, 202622How do I avoid scams from off-site communication in P2P transactions?
Scammers are taking advantage of newly created OKX accounts to post fake USDT sell ads. Once a buyer places an order, they push for off-platform communication—commonly through WhatsApp, Telegram or Zalo. They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for?Published on Sep 11, 2025Updated on May 29, 202617How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on Jun 24, 2025Updated on May 29, 20263What can help prevent P2P crypto scams and protect my assets?
How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction. Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot.Published on Sep 2, 2023Updated on May 29, 20261,465How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on May 29, 202680What should I do during or after a scam?
This will help us take prompt action to protect other users and resolve the issue. You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity.Published on Mar 11, 2024Updated on May 29, 2026766How do I generate AI artwork on OKX marketplace?
In this article, we will explore the creative options and freedom that OKX's NFT marketplace offers. Embrace Your Inner Creator: One of the most exciting aspects of the OKX NFT marketplace is its inclusive nature. Here, anyone can be a creator, whether you're a professional artist or just passionate about making art. OKX offers AI tools that empower even those with limited artistic experience to produce captivating digital art.Published on Nov 13, 2023Updated on May 29, 202623How do I set up indicators on the chart?
Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on Nov 30, 2024Updated on May 29, 202615How do I change the chart type?
On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on May 29, 202613How do I stay safe from phishing SMS using the name OKX?
Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on May 29, 2026325How do I discover new tokens?
This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 29, 202655Common scam tactics
These payments go directly to the scammer, and withdrawals are never permitted. Note: if someone you've never met in person is directing you to move funds on OKX or any other platform, stop immediately and contact OKX Assistant. For example, someone on Instagram gets a message from a stranger. The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram.Published on Sep 28, 2023Updated on May 29, 20262,717