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Why hasn’t my deposit arrived yet?
If your cryptocurrency deposit to your OKX Wallet or exchange account hasn't arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet?Published on Mar 27, 2024Updated on May 29, 2026320What are the spot trading guidelines for copy traders?
Maximum total amount The maximum total you'll invest at one time across all copy trades under one trader. When this value is reached, you'll stop copying new buy orders until you sell spot trade crypto you're holding. Copy trade crypto You'll only copy trades that use this crypto. We recommend keeping this the same as the lead trader. Stop loss for trader The maximum total loss you can accept across all trades under one lead trader.Published on Nov 6, 2023Updated on Jun 9, 2026283Lead traders: Spot lead trading guidelines
Suggest copying >1 month with a maximum total amount of 500+ USDT. Avoid high leverage.Published on Oct 30, 2023Updated on May 29, 2026197OKX ZERO Trading Fees event FAQs
If the card has yet to be credited in your account after 24 hours of successful enrolment, please reach out to our customer support team for assistance. Check for rebate card and remaining balance here.8. What is the maximum number of rebate cards a user can receive in the ZERO Trading Fees event? The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances.Published on Jul 6, 2023Updated on May 29, 202638What are the most commonly used DApps?
Hamster Kombat: A click-through game on TON where players earn in-game tokens by clicking on digital hamsters. The main goal of the game is to manage a virtual cryptocurrency exchange and upgrade various links to increase passive income. Players play as the CEO of the hamster and invest the earned tokens in marketing, licenses, talent, and new products to develop their own exchange. Catizen: A super casual cat-raising game in the Telegram ecosystem. The gameplay is relatively simple.Published on Nov 15, 2022Updated on May 29, 2026463Lead traders FAQ
Please note that the available users you can remove are based on what is displayed on the page — if a user doesn't appear as removable, it means they haven't yet met the requirements above.16. How do I stop lead trading or close my lead trading account? Before you can opt out, make sure you have no open orders or positions.Published on Sep 6, 2023Updated on Jun 5, 2026122Outcomes FAQ
Specific handling is subject to platform announcements.Risk & SecurityWhat is the maximum I can lose? Your maximum loss equals the amount of points used when purchasing shares. Every share’s price range between 0 and 1; there is no margin call or forced liquidation.OtherWhich regions don't support Outcomes?Published on May 20, 2026Updated on Jun 5, 2026386Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on Oct 14, 2025Updated on May 29, 20267Outcomes User Guide
Once the sell order fills, your position decreases and the corresponding xp returns to your balance.If your order hasn't filled yet, select Open Orders to view it.To cancel an order, select Cancel. Once cancelled, the locked xp is released automatically.Published on Jun 2, 2026Updated on Jun 4, 20261Trade and Earn FAQ
You are eligible to participate as long as you have completed identity verification and have not yet performed a first-time trade (FTT).Q: How do I qualify for the new user basic task reward? Go to the Campaign page and click the [Join Now] button to enroll. You must achieve a net deposit ≥ 100 USDT, maintain the net deposit in your account for 3 consecutive days, and accumulate an eligible trading volume of 100 USDT equivalent in the specified tokens.Published on Mar 30, 2026Updated on May 29, 202614What are the reasons for my spot copy trade order fail?
You can increase your maximum total amount in your copy trade settings to continue opening new trades. Copy trades Ongoing trade 1 Ongoing trade 2 Historical trade 1 Historical trade 2 Amount invested 50 USDT 50 USDT 10 USDT 10 USDT Amount invested in ongoing trades 50 + 50 = 100 USDT Copy trader's maximum total amount In this example, 200 USDT Does the copy trader's current investment exceed their maximum total amount? 100 < 200 No, it doesn't exceed the maximum total amount 4.Published on Oct 13, 2023Updated on May 29, 202669What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on Oct 17, 2024Updated on May 29, 2026271What is the New User Full Rebate Program?
If your First Qualifying Trade amount exceeds the maximum reward cap, the reward will be capped at the maximum amount. Reward Composition The gift package may include the following reward types, distributed across 7 days according to the daily allocation configuration: Reward Type Description Trading Bonus Can be used for derivatives trading. Profits are withdrawable; principal is not. Contract Voucher One-time use for perpetual futures trading.Published on Mar 16, 2026Updated on May 29, 20264Copy traders FAQ
What's my maximum leverage as a copy trader? Your maximum leverage in copy trading is the same as your maximum leverage in manual contract trading. Note: there are no additional restrictions on leverage for copy-trading users. You can set your own copy-trading leverage, up to the maximum leverage allowed for the selected crypto.7. What's the minimum and maximum amount for Spot copy trading and Futures copy trading? Amount per copy range: 10–100,000 USDT.Published on Sep 1, 2023Updated on Jun 9, 2026183Copy trading FAQ
How do I control the maximum amount I invest when using copy trading? Copy traders can set both a maximum amount per order and a maximum amount for the trader. For example, you might set your maximum amount per order as 100 USDT and your maximum amount for the trader as 1,000 USDT. After the lead trader has opened 10 positions, you'll have invested margin of 1,000 USDT, which is your maximum limit.Published on Sep 15, 2023Updated on Jun 2, 2026687