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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page and select New .What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on May 29, 202655New User Bonus Program - Terms and Conditions
After registering with us through designated channels, you will be eligible to receive the New User Bonus available in the Reward center. Upon completing the required new user task displayed in OKX reward center, you will be eligible for a personalised New User Bonus. Please refer to OKX app for the detailed requirement and reward amount.Published on Aug 6, 2024Updated on May 29, 2026286OKX Brazil Affiliates New User Campaign
New affiliated users must complete a single trade in any Tier within 14 days of account registration. New affiliated users must be registered under the OKX Brazil Entity. Trading under Advanced mode; Simple mode; Convert through App, and Spot trading; Express buy/sell with BRL; and Convert through Web is counted. The total Affiliate Rewards will be calculated by multiplying the number of affiliated users who complete a single trade in any Tier by the Reward amount corresponding to its Tier.Published on May 11, 2024Updated on May 29, 20261How do I fix errors when submitting my institutional verification?
Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660How can I troubleshoot web or app issues?
Select Cookies and Cached files, then confirm to clear them. Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Jun 2, 202613How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.Published on Aug 31, 2023Updated on Jun 4, 202613,968How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on Mar 21, 2025Updated on May 29, 202634What limits are there for futures copy trading?
Daily lead trade limit: 500 new positions Total lead trade limit: 5000 new positions Maximum profit-sharing ratio and Maximum copy trader limit depends on lead trader's trader tier. 4.Published on Oct 31, 2023Updated on May 29, 2026255My authenticator app isn't working, what should I do?
Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.Published on Aug 11, 2023Updated on May 29, 20262,147Exploring OKX NFT marketplace: your gateway to exclusive collections
So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Published on Dec 28, 2023Updated on May 29, 2026518How do I join a video call with customer support?
Select Join queue when you're ready to join the callI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on Aug 26, 2025Updated on Jun 2, 202653How do I link an authenticator app?
Once your authenticator app is ready, select I've downloaded one to continue Use your authenticator app to scan the QR code, or manually enter the setup code in the authenticator app Note: As different applications may have different interfaces or settings, you may follow the instructions in your authenticator app Once you've added your OKX account to the authenticator app, select Continue Verify new authenticator app by obtaining the 6-digit verification code from your app and Confirm to completePublished on Aug 29, 2023Updated on May 29, 202616,453How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Jun 5, 20261How do I connect my Keystone Hardware Wallet to OKX Wallet?
Select Connect wallet to start.On Keystone hardware wallet Go to your Keystone hardware wallet and select OKX Wallet QR code will appear, ready for scanning with OKX WalletOn the app Go to the OKX App > Wallet, and select I already have one Select Hardware wallet and opt for Keystone Select Scan to connect and scan the QR code displayed on your Keystone wallet. Then, follow the provided instructions carefully Select an account to connect with.Published on Nov 8, 2023Updated on May 29, 202612,886