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OKX x McLaren: Digital Collectibles FAQs
If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is? You can identify the rarity of your digital collectible by checking their rarity icon which will state Classic, Rare, or Ultra-Rare.Where will my digital collectible be stored and how can I access my collection? To claim a Race Rewind digital collectible you will need to create a Web3 wallet on our platform or link a compatible Web3 wallet.Published on Jun 5, 2024Updated on May 29, 20266Affiliate FAQ
How can I check if I have signed up an user or if they have been recalled under my affiliate link? You can directly view all related signups and recalls within your affiliate portal, eliminating the need for separate verification.3. What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship.Published on Dec 4, 2024Updated on May 29, 2026728How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on May 29, 202645How do I close my account? (web)
Get SMS/email and Authentication code and Continue to close the account Note: it's required to bind with an authentication app in your account before closing itWhy can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.Published on Aug 22, 2023Updated on Jun 2, 2026464How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...Published on Aug 22, 2023Updated on May 29, 2026406How do I manage my wallet? (web)
A wallet is all you need for your Web3 experience. OKX Wallet official website: https://web3.okx.comGetting started You can download the extension from Google Chrome Webstore. Select Connect wallet to start. Opening Connect wallet pageSelect Create wallet Open the OKX Wallet browser extension and select Create wallet if you don't have a wallet, and select either seed phrase or hardware wallet to create one Note: make sure you've connected your hardware wallet before creating your wallet.Published on Aug 22, 2023Updated on May 29, 2026906How do I manage my assets in my OKX wallet? (web)
Connect your OKX wallet to the web to view the summary of your tokenInstall OKX Wallet Web Extension You can download the extension from Google Chrome Webstore. Select Connect wallet to start.Deposit your OKX walletMethod 1: Copy the wallet address 1.Published on Aug 22, 2023Updated on Jun 4, 2026432How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on May 29, 202632What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on Jun 4, 2026645What's OKX Affiliate Program?
For account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including X, FacebookPublished on Sep 27, 2023Updated on May 29, 20263,296OKX Sub-Affiliate link rules
If a sub-affiliate link fails the assessment, no one under that link will earn commission. If the sub-affiliate cancels their sub-affiliate status, the invitees and affiliates under that link will never earn commission again.Published on Sep 28, 2023Updated on May 29, 2026675What's OKX Affiliate Program in EEA?
For account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (www.okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including TwitterPublished on Sep 27, 2023Updated on May 29, 20261How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a...Published on Dec 12, 2024Updated on May 29, 202680How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on May 29, 2026148How do I sell NFTs ?
How do I sell NFTs on the Web? Open and connect your OKX wallet, then click on your wallet portfolio > NFT. Note: If you don’t have a wallet yet, we recommend downloading the OKX Wallet browser extension. Download from the Chrome Web Store: https://chrome.google.com/webstore/detail/okx-wallet/mcohilncbfahbmgdjkbpemcciiolgcge After opening the extension wallet, select Create Wallet, set a password, and back up your wallet securely.Published on Aug 22, 2023Updated on May 29, 2026959