Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue. Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates. We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.

If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank. If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you. Any existing EUR balances will be seamlessly transferred to your new SEPA account.

However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2. Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center.

We encourage our users to exhibit professional courtesy in discussing and attempting to resolve these matters in order to foster an environment of trust and respect between parties on the platform.What happens if I've made a trade error and my counterparty is anonymous? In this case, please reach out to your account manager or our support team. We will then explain your situation on your behalf to the counterparty while respecting their desire to remain anonymous and work towards a solution.

If reinstalling the browser doesn't resolve the issue, try reconnecting to your network and re-syncing your device time, as this may be causing the error. If the issue persists, please reach out to OKX Assistance for further assistance.

It allows you to securely document completed transactions, which can be helpful for tracking your trades, resolving disputes, or providing proof of transactions when needed.What's a P2P Order Receipt? An OKX P2P order receipt is an official document provided by us to confirm the completion of a P2P transaction.

If you deposit cryptocurrency through an unsupported network, the assets will be credited as untradable and can't be used or traded on our platform until resolved.3. Crypto that'll be delisted from OKX Crypto that'll be delisted from OKX refers to the crypto that OKX has ceased trading, but is still available for withdrawal. Once OKX ceases trading on a crypto, deposits of the crypto will be paused as well.

Once resolved, you can return to the account closure steps above.Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.

Once you submit a ticket, we'll review your application as soon as possible during working hours, you’ll automatically receive updates whenever there’s new activity, such as a reply from our team, a request for more details, or confirmation that your issue has been resolved. How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest.

Once resolved, you can return to the account closure steps above. Note: forfeiting your balance is permanent. Once cleared, those assets can't be recovered.

RESOLV RIO RIO RON Ronin RPL Rocket Pool RSR Reserve Rights Token RSS3 RSS3 RVN Ravencoin S Sonic SAFE Safe SAHARA Sahara AI SAND Sand SATS Satoshi SCR Scroll SD Stader SHIB Shiba Inu SKL Skale SKY SKY SLP Smooth Love Potion SNT Status SNX Synthetix Network Token SOL Solana SONIC Sonic SVM SOPH Sophon SPK Spark SPURS Tottenham Hotspur SSV SSV Network STETH Lido Staked Ether STORJ Storj STRK Starknet STX Stacks SUI Sui SUSHI Sushiswap SWEAT SWEAT SWFTC SwftCoin T Threshold Network Token THETA Theta

In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.

If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking).