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Community Feedback Program Terms & Conditions
Users must submit their feedback using the shared feedback form. The feedback form should include details such as the platform (website or app), URL (applicable for the website), screenshot, and identified issue. Users will be rewarded with USDT for each valid feedback submission. Reward tiers are as follows: Bronze: 1-5 valid feedback submissions, 25 USDT. Silver: 6-15 valid feedback submissions, 50 USDT. Gold: More than 30 valid feedback submissions, 100 USDT.Published on Jul 9, 2024Updated on Nov 17, 20251Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on Sep 28, 2023Updated on Feb 6, 20262,640How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 202650What should I do during or after a scam?
Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service and provide them with feedback on the situation. Provide all available evidence and request prompt action to protect other users and resolve the issue. You can now report scams directly on our platform, via both app and web.Published on Mar 11, 2024Updated on Mar 4, 2026736How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on Feb 24, 202622How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on Aug 11, 2023Updated on Jan 26, 20265,368How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202536OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Apr 2, 20267,479OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on Aug 28, 202555How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on Aug 22, 2023Updated on Mar 17, 20262,529OKX customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on Aug 7, 2023Updated on Oct 8, 202587What's OKX Affiliate Program in EEA?
account security, you’ll be removed from the affiliate program if suspicious activity is detected, including but not limited to: Redirecting users to OKX from websites that resemble the OKX official website, including: Websites mirroring the look and feel of the OKX website Websites with similar URLs as our official URL (www.okx.com), such as www.okx.xxx.com Websites loaded with OKX logos as clickbait Using social media accounts that resemble the OKX official social media account, including Twitter, FacebookPublished on Sep 27, 2023Updated on Jan 22, 20261I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on Feb 9, 202624How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026322What's the Nitro Spreads table view?
The feature was developed based on feedback indicating difficulties with navigating and comparing spreads in the previous grid view. The sortable table view addresses these issues by providing a clearer, more accessible way to evaluate spreads.How does the Nitro table view improve navigation on small screens? The sortable table view organizes spreads in a compact, tabular format, which is easier to navigate on small screens compared to the traditional grid view.Published on Jul 16, 2024Updated on Sep 10, 20253