A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".

If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket. Note that there's no guarantee that we can recover your crypto if it's lost, so always double-check that you're sending the right amount to the right address and network. For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through.

If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. If you withdraw to a third-party platform with the wrong network, you'll need to reach out to the third-party's support team for assistance. If you withdraw to a third-party wallet with the wrong network, you can retrieve it by following the guidance below:Retrieve it via Web3 walletApp 1.

Causes The deposit address isn't associated with the OKX platform: Due to user operational errors, these issues can't be addressed temporarily. Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly...

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account. Always check if you've received the payment in your bank/wallet account.

Once you've added the crypto network, select Send, paste the address you just copied, and Next to enter your password to complete the process of retrieving the assets Select send to paste the address you just copied Note: When you send crypto from the MetaMask wallet, ensure you have sufficient crypto for the corresponding network as a transaction fee. For example, if you select ETH network, you are required to have ETH in your wallet as a transaction fee.

The risk of being on the wrong side of investigations or facing potential consequences is minimized. With Self-Trade Prevention, you maintain your reputation as a credible trader, mitigating any concerns related to self-trading. Preserve market data integrity: the Self-Trade Prevention feature helps to uphold the integrity of market data. By reducing inadvertent self-trades, we guarantee accurate price discovery and reliable supply and demand data.

Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.

When selecting a deposit method, you'll always see the processing time. The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the webWhat should I do if I entered the wrong digit for my bank account? To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required.

The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.

The Leaderboard updates in real time, so rankings, performance metrics, and profiles always reflect live data—not yesterday’s trades.4. Can I share my trading profile on the leaderboard? Yes! Every trader has the option to share their profile.You can generate a shareable card with your performance metrics and referral link by selecting Share. It’s a powerful way to build your reputation, gain followers, or showcase your results.5. Can I opt out of the Leaderboard?

This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more. Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here.

If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?

Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered. Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.